Head of Renewals, EMEA & APAC

13 hours, 32 minutes ago
Executive
Customer and Technical Support
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5001+
Founded 2009
$8700M raised

Description

  • Set and execute EMEA and APAC renewal strategies aligned to global priorities and regional market needs.
  • Build proactive renewal engagement with Sales and Customer Success, including account planning 12–18 months before renewal where appropriate.
  • Partner with account executives and sales leaders to incorporate renewal insights into account and territory plans.
  • Establish operating cadences for forecasting, risk reviews, deal strategy, escalations, and follow-through.
  • Design team coverage and capacity plans across the regional renewal portfolio.
  • Recruit, coach, and develop Renewals Specialists.
  • Provide strategic guidance and executive escalation support for complex renewals and key customer relationships.
  • Scale renewal playbooks, systems, and AI-enabled workflows while maintaining quality and accountability.
  • Surface customer and commercial insights to improve renewal tooling, playbooks, and cross-functional execution.

Requirements

  • 10+ years of experience in renewals, customer success, account management, or technology sales, including 5+ years in people leadership.
  • Track record of delivering retention and growth outcomes for existing customers.
  • Experience leading geographically distributed commercial teams across multiple markets and cultures.
  • Experience leading complex renewal or existing-customer negotiations involving retention, expansion, pricing, and customer value.
  • Ability to partner with senior Sales and Customer Success leaders in a matrixed organization.
  • Experience building proactive renewal models that identify risk, establish account strategies, and uncover expansion opportunities early.
  • Strong analytical and operational judgment in renewal forecasting, performance inspection, and commercial-data analysis.
  • Experience designing scalable coverage models, capacity plans, and operating processes in a high-growth technology environment.
  • Strong executive communication skills and ability to advise senior stakeholders and manage strategic customer escalations.
  • Experience leading a dedicated renewals organization, working across EMEA and APAC, and applying automation or AI to commercial workflows (preferred).

Interested in this position?

Apply directly on the company website

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