Bilingual Medical Admin Assistant (Hybrid Role)

1 hour, 30 minutes ago
Full-time
Junior
Customer and Technical Support
Staffing For Doctors

Staffing For Doctors

Staffing For Doctors provides virtual medical staffing solutions for healthcare practices, connecting them with top HIPAA-compliant candidates to enhance operational efficiency, reduce overhead costs, and improve patient care through dedicated virtual ...

Health Care Providers & Services
Founded 2025

Description

  • Verify in-network and out-of-network insurance benefits, including eligibility, deductibles, co-pays, co-insurance, and authorization requirements.
  • Translate complex insurance information into clear financial explanations and help patients understand their out-of-pocket costs.
  • Identify insurance issues, missing documentation, and coverage limitations that could delay scheduling or treatment.
  • Document insurance details, authorization tracking, and patient financial agreements accurately in Practice Fusion EMR.
  • Manage inbound and outbound patient calls with a professional, compassionate, and empathetic phone presence in English and Spanish.
  • Serve as the main point of contact for patient questions about consults, procedures, pre-operative instructions, and clinic policies.
  • Convert inquiry calls into booked consultations and scheduled procedures through consultative patient communication.
  • Coordinate complex scheduling across multiple providers, including consultations, pre-op visits, surgical blocks, and follow-up appointments.
  • Track incoming physician referrals and coordinate outbound referral requests to keep charts complete and compliant before appointments.

Requirements

  • Bilingual fluency in English and Spanish, both verbal and written, with the ability to discuss complex medical-financial details in either language.
  • At least 1+ years of experience supporting a U.S. medical office, healthcare clinic, or remote medical staffing environment.
  • Hands-on experience with insurance portals, benefit summaries, and eligibility verification.
  • A dedicated, distraction-free home office with high-speed internet, a reliable computer setup, and a professional noise-canceling headset.
  • Experience supporting bariatric surgery, general surgery, or medical aesthetics practices (preferred).
  • Daily operational familiarity with Practice Fusion EMR (preferred).
  • Working knowledge of in-network and out-of-network commercial insurance models (preferred).
  • Prior experience with high-touch patient conversion, elective surgery sales, or premium care coordination (preferred).

Interested in this position?

Apply directly on the company website

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