Customer Service Representative

10 hours, 21 minutes ago
Full-time
Entry Level
Customer and Technical Support
Spear Physical Therapy NYC

Spear Physical Therapy NYC

SPEAR Physical Therapy NYC, an award-winning company with 21 locations in NYC, offers a variety of physical therapy services including hand therapy and pelvic floor therapy. Recognized for its commitment to excellence, SPEAR provides extensive advice o...

Health Care Providers & Services
201-500
Founded 1999

Description

  • Serve as a liaison between patients and therapists to provide accessible, high-quality service.
  • Schedule and facilitate patient appointments for clinic therapists.
  • Answer incoming calls and manage online appointment and contact requests.
  • Complete accurate appointment-related data entry.
  • Support front desk care coordinators by managing scheduling needs.
  • Communicate professionally with patients, peers, and management.
  • Handle patient health information in accordance with HIPAA minimum-necessary standards.

Requirements

  • High school diploma or equivalent.
  • Must live in New York, New Jersey, or Connecticut.
  • Ability to commute to Manhattan/NYC for three weeks of initial in-person training.
  • Availability to work Monday through Friday across rotating shifts: 7am–4pm, 8am–5pm, 9am–6pm, 10am–7pm, and 11am–8pm.
  • Dedicated, quiet home workspace located near the internet router.
  • Home internet speed of at least 300 Mbps.
  • Excellent verbal and written customer service and communication skills.
  • Relevant customer service experience and multi-line phone system experience are helpful.
  • Ability to use a computer keyboard for much of the workday and communicate by telephone.
  • Ability to sit, stand, or walk for extended periods and occasionally lift up to 10 pounds.

Interested in this position?

Apply directly on the company website

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