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Principal Solutions Architect

2 months, 1 week ago
United States
Senior
Solutions Architect
Software Development
Bash Envoy Go GraphQL Kubernetes Linux Microservices Python
Apply Now
Solo.io

Solo.io

Solo.io provides API Gateway and Service Mesh solutions, including Gloo Edge and Gloo Mesh, for cloud-native applications, offering high performance networking, observability, and security.

Internet Software & Services
51-250
Founded 2017
$172M raised
View All Jobs 6

Description

  • Act as the primary technical point of contact for assigned customer accounts.
  • Develop a deep understanding of each customer’s use cases, architecture, and business goals.
  • Lead technical issue resolution in partnership with the support organization.
  • Proactively drive product adoption by identifying new use cases and opportunities.
  • Advise customers on best practices for using Solo.io products in their environment.
  • Develop and deliver customer training sessions and workshops.
  • Represent customer feedback to product management and engineering teams.
  • Collaborate with the account team to manage adoption, renewal, and expansion risks and opportunities.

Requirements

  • 5+ years of experience in a customer-facing technical role such as Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
  • Deep expertise in cloud-native technologies, including Kubernetes, service mesh such as Istio, and API gateways such as Envoy.
  • Experience in a post-sales role focused on customer success and adoption.
  • Proven ability to manage technical relationships with large, strategic customers.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and presentation skills for technical and non-technical audiences.
  • Experience with scripting or programming languages such as Go, Python, or Bash is a plus.
  • Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.

Benefits

  • Equal Opportunity Employer consideration for all qualified applicants.
  • Collaborative, fast-paced work culture.
  • Opportunity to work closely with customers, partners, and open source communities.
  • Hands-on education and architectural best-practice sharing with customers.

Interested in this position?

Apply directly on the company website

Apply Now

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