Mortgage Processing Manager

1 month ago
Full-time
Lead
Operations
SoFi

SoFi

SoFi specializes in providing a comprehensive financial platform that empowers individuals to achieve their financial goals through services such as student loan refinancing, debt consolidation, home buying assistance, and investment opportunities, all...

Capital Markets
1K-5K
Founded 2011
$2900M raised

Description

  • Provide daily training on mortgage guidelines, processing knowledge, and processing skills to team members.
  • Ensure loans are processed within specified Service Level Agreements (SLAs).
  • Train, motivate, coach, and guide processors to achieve high levels of performance and promote a professional team effort.
  • Work with Loan Officers and Sales Managers to resolve loan quality concerns and operational issues.
  • Handle escalations with borrowers, loan officers, and team members promptly and professionally.
  • Interview and hire processor candidates and conduct new hire orientation.
  • Conduct performance planning and reviews, and manage disciplinary actions and terminations as needed.
  • Keep processors current with changes in investor and agency guidelines and communicate training needs and issues to the Director of Processing.

Requirements

  • 8+ years of mortgage processing experience
  • 4+ years of management experience
  • Current knowledge of closing and title requirements
  • Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
  • Previous experience in training and hiring employees
  • Excellent customer service skills
  • Excellent oral and written communication skills

Benefits

  • Competitive base salary (range provided in the posting; final offer based on experience, skills, and location)
  • Comprehensive and competitive benefits program (details available on SoFi's Benefits page)
  • Inclusive workplace with equal employment opportunity and reasonable accommodations for candidates with disabilities
  • Consideration under the San Francisco Fair Chance Ordinance for qualified applicants with arrest and conviction records

Interested in this position?

Apply directly on the company website

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