IT Automation Engineer (Hybrid, Bangalore)

6 days, 4 hours ago
Full-time
Mid Level
DevOps and Infrastructure
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Identify repetitive Tier 1 tasks and automate them using scripting and workflow tools.
  • Develop and deploy Freshservice orchestrations integrated with core systems such as Active Directory, Microsoft 365, and Jamf via APIs.
  • Write and maintain PowerShell and Python scripts for endpoint management and service maintenance.
  • Track automation success rates and measure impact on metrics such as ticket resolution time and automation coverage.
  • Document new workflows and continuously optimize automations for efficiency.
  • Collaborate primarily with IT and Security teams on automation and integration initiatives.
  • Influence infrastructure decisions through technical automation recommendations.

Requirements

  • 3+ years of IT or DevOps experience with a strong focus on scripting and system integration.
  • Strong understanding of ITSM processes and experience working with APIs for integration.
  • Proven automation portfolio using Freshservice Workflow Automator, Power Automate, or RPA platforms.
  • Experience with PowerShell, Python, Intune, and Active Directory.
  • Analytical mindset with strong problem-solving skills.
  • Discipline in technical documentation.
  • Curiosity and the ability to communicate technical solutions effectively.

Benefits

  • Remote work indicated by #LI-Remote.
  • Opportunities to work on meaningful automation initiatives with visible impact.
  • An inclusive workplace that welcomes diverse perspectives and nontraditional career paths.
  • Support for interview accommodations to ensure a comfortable and positive experience.

Interested in this position?

Apply directly on the company website

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