Enterprise Solutions Engineer

2 hours, 58 minutes ago
Full-time
Junior
Customer and Technical Support
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Partner with Account Executives to deliver technical demonstrations of the Smartsheet SaaS platform, integrations, and add-ons.
  • Collaborate with other Solutions Engineers to design creative solutions that meet customer requirements.
  • Identify, build, and demonstrate Smartsheet solutions that address specific customer problems.
  • Serve as a trusted technical advisor throughout the sales process and support successful sales engagements.
  • Develop strong relationships with sales teams and provide daily product and technical support to cross-functional partners.
  • Prepare technical responses to prospect questions, FAQs, knowledge base articles, and case support entries.
  • Help define best practices for broad usage across large enterprises.
  • Collaborate with Product teams to ensure offerings align with customer needs.
  • Support marketing events as needed, including onsite travel to represent Smartsheet and demonstrate the platform.
  • Perform other duties as assigned.

Requirements

  • 1-3+ years of experience as a Solutions Engineer in the SaaS and/or enterprise software industry.
  • Technical leadership experience and strong customer-facing skills.
  • Excellent written, verbal, and presentation communication skills.
  • Ability to explain technical subjects to non-technical users in large enterprises.
  • Ability to quickly build credibility and resolve customer technical issues.
  • Experience participating in a complex, solution-based enterprise sales process.
  • Experience in solution design or solution architecture related to collaboration, workflow, or project management.
  • Willingness to travel periodically based on customer and business needs.
  • Legally eligible to work in the UK on an ongoing basis.

Benefits

  • Employer-paid private medical and dental coverage, with additional cost for family members.
  • Monthly pension contributions.
  • 25 days of paid holiday plus bank holidays and a flexible time away program.
  • 20 weeks of fully paid maternity leave.
  • 12 weeks of fully paid paternity/adoption leave.
  • A personal paid volunteer day to support the community.
  • Professional growth and development opportunities, including access to Udemy online courses.
  • Company-funded perks including a counseling membership, salary sacrifice options, and a personal Smartsheet account.
  • Teleworking options from any registered location in the UK, role specific.

Interested in this position?

Apply directly on the company website

Apply Now

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