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Technical Account Manager - DE (DACH)

1 month ago
United Kingdom, Austria, Germany, Poland, Portugal, Spain
Freelance
Junior
Technical Account Manager
Customer and Technical Support
Machine Learning
Apply Now
Simply.TV

Simply.TV

Simply.TV: Global TV metadata provider using AI & ML technologies to enhance TV experiences and unlock growth opportunities.

Internet Software & Services
11-50
Founded 2019
View All Jobs 2

Description

  • Own and act as the primary commercial and technical contact for a portfolio of key clients across the DACH region.
  • Lead and manage smooth onboarding and product integration processes for new and existing clients.
  • Drive product adoption and client engagement through regular strategic check-ins and relationship management.
  • Troubleshoot and resolve technical issues, coordinating fixes with Product and Engineering while managing client expectations.
  • Monitor client health and risks, advocate in escalations, and implement mitigation plans to keep clients satisfied.
  • Translate client feedback and technical requirements into actionable improvements for Product, Implementation, and Sales teams.
  • Identify and qualify upsell and cross-sell opportunities to support account growth and revenue expansion.
  • Document interactions, plans, action items, and implementation details clearly and consistently.
  • Collaborate with European and global teams to ensure seamless day-to-day operations and alignment on client needs.

Requirements

  • University degree in Business, Technology, or equivalent practical experience.
  • 0–3 years of experience in client-facing roles such as Technical Account Management, Customer Success, or Sales Engineering in a B2B SaaS or Telecommunications environment.
  • Fluent German and English (written and spoken).
  • Ability to work autonomously across time zones with minimal support and stay organized and proactive.
  • Strong communication and relationship-building skills across all organizational levels.
  • Analytical problem-solving skills with a proactive, hands-on approach and the ability to learn quickly.
  • Experience coordinating with Product and Engineering teams and managing technical integrations.
  • Willingness to work as a freelancer on a full-time (40 hrs/week) allocation.
  • Location preference: Madrid (preferred) or Portugal, Germany, Austria, Poland, or the UK.

Benefits

  • Freelancer collaboration setup on a full-time allocation basis (40 hours per week).
  • Opportunity to work at the forefront of media technology and shape how millions discover TV and streaming content.
  • Direct client-facing role with responsibility and visibility across global teams.
  • Continuous learning and exposure to advanced technologies, media systems, and client infrastructures.
  • Flexible location options across multiple European countries (Madrid preferred; also Portugal, Germany, Austria, Poland, UK).

Interested in this position?

Apply directly on the company website

Apply Now

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