Patient Support Supervisor

2 weeks, 3 days ago
Full-time
Mid Level
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Lead, coach, and manage Patient Support Associates to support medication adherence, prior authorization completion, and financial assistance.
  • Provide ongoing performance management, training, and mentorship to team members.
  • Manage staffing, scheduling, PTO, and time reporting in ADP.
  • Support team workload during peak periods or staffing shortages.
  • Partner with hospital and clinic stakeholders through regular meetings and collaboration calls.
  • Maintain strong working relationships with pharmacy and clinical teams.
  • Monitor service level metrics, quality standards, audits, and workflow responsiveness.
  • Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams.
  • Identify and implement operational improvements and best practices.
  • Support data, analytics, contracting, special projects, troubleshooting, and issue resolution.
  • Assist with hiring, onboarding, training coordination, and system access setup.
  • Maintain confidentiality of sensitive patient and business data.

Requirements

  • Active Pharmacy Technician license or registration in the applicable state.
  • National Pharmacy Technician Certification (CPhT) required.
  • 3+ years of pharmacy technician experience, with specialty pharmacy experience preferred.
  • Prior leadership experience, formal or informal, strongly preferred.
  • High school diploma or GED required.
  • Bachelor’s degree preferred or in progress.
  • Leadership or management training preferred.
  • Strong leadership, communication, and team development skills.
  • Proficiency in Microsoft Excel and Word for data analysis and reporting.
  • Experience with pharmacy or EMR systems such as Willow, QS1, or RX30 preferred.
  • Ability to lead both remote and on-site teams.
  • Willingness to travel up to 20% if outside core locations.

Benefits

  • Remote work supporting the Northeast (EST zone).
  • Opportunity to join a fast-growing specialty pharmacy organization.
  • Mission-driven, patient-first culture.
  • Strong career growth and leadership development opportunities.
  • Collaborative and supportive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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