Manager of Patient Services

5 days, 23 hours ago
Full-time
Senior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Lead and manage an assigned Specialty Liaison team supporting specialty clinics.
  • Coach, develop, and performance-manage liaison staff to drive accountability and employee growth.
  • Provide ongoing feedback, training, and support to ensure best-practice execution.
  • Facilitate communication between liaisons, pharmacy teams, clinic teams, and Shields functional groups.
  • Meet or exceed site operational targets for clinic service, growth, patient satisfaction, and outcomes.
  • Identify, implement, and track improvement initiatives to increase efficiency and performance.
  • Build and maintain relationships with clinic leadership, pharmacy teams, and other health system stakeholders.
  • Ensure consistent coverage for Specialty Liaisons when team members are absent.
  • Oversee execution of key patient service functions including prior authorizations, financial assistance, refills, appointments, and outreach.
  • Partner with leadership, data analytics, and the Patient Support Center to address performance gaps and continuous improvement opportunities.

Requirements

  • Bachelor's degree or equivalent work experience required.
  • Minimum of 2 years of supervisory or management experience preferred.
  • 5 years of experience in a healthcare or pharmacy environment with direct patient and clinician contact required.
  • National Certification as a CPhT or equivalent, with prior experience as a licensed pharmacy technician preferred.
  • Experience in a retail, hospital, or provider setting communicating with physicians, nurses, and other healthcare professionals is a plus.
  • Experience in an outpatient or medical clinic setting is preferred.
  • Strong communication skills and proficiency in Microsoft Office, particularly Excel and Word.
  • Ability to quickly learn new programs and extract relevant information.
  • Strong organizational skills and attention to detail.
  • Ability to manage individual performance against quantitative metrics without compromising clinical quality.
  • Patient-centered, high-integrity, dependable, and confidential when handling sensitive health information.
  • Ability to train, motivate, and lead a group of individuals while working collaboratively as a team.

Benefits

  • Salary range of $80,000 to $90,000 per year.
  • Eligibility for bonus compensation pursuant to the terms of the bonus plan, if applicable.
  • Equal employment opportunity employer with a commitment to non-discrimination and harassment-free workplace.
  • Opportunity to work in a fast-growing specialty pharmacy management services environment.
  • Text-message recruiting updates and interview scheduling support, with opt-out available at any time.

Interested in this position?

Apply directly on the company website

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