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Delivery Architect

4 hours, 52 minutes ago
United States
Full-time
Lead
Solutions Architect
Software Development
AWS Azure Bitbucket CI/CD
Apply Now
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
201-500
Founded 2001
$1M raised
View All Jobs 7

Description

  • Set the architectural vision, solution roadmap, and technical direction for managed customer engagements.
  • Maintain architectural continuity across engagement phases, handoffs, and delivery teams.
  • Shape the transition from sales to delivery, including solution intent, required skills, and kickoff direction.
  • Lead solution design, define engagement needs, and contribute technical content to Statements of Work.
  • Review key technical decisions, resolve architectural blockers, and address solution drift during delivery.
  • Partner with Technical Program Managers on delivery readiness, scope, staffing, dependencies, feasibility, governance, and escalations.
  • Collaborate with Technical Leads, Account Managers, specialists, and customer teams to deliver against the roadmap.
  • Build trusted relationships with technical and executive stakeholders and align IT, operations, security, and business teams.
  • Identify opportunities to expand customer Centers of Excellence and advise on organizational change management.
  • Create reusable architecture and governance assets, contribute thought leadership, and mentor consultants and architects.

Requirements

  • 8+ years of experience in technical consulting, solutions architecture, or delivery leadership, or 5 years with a Master's degree.
  • Experience directing complex, multi-workstream enterprise engagements in partnership with program management.
  • Experience delivering enterprise Atlassian solutions with security, access-control, and governance requirements at scale.
  • Experience guiding significant technology and process change, including change-management strategy.
  • Broad knowledge of the Atlassian platform, integrations, cloud architecture, SSO and identity management, APIs, and web technologies.
  • Knowledge of AWS and Azure cloud architecture.
  • Strength in one or more areas: enterprise service management, delivery governance, enterprise strategy and planning, software development and DevOps, cloud migration, or AI and the Atlassian System of Work.
  • Experience mentoring consultants or architects and engaging deep specialists when needed.
  • Ability to develop multi-year architectures, make sound solution decisions, and build credibility with executive and technical stakeholders.
  • Relevant Enterprise Architecture, ITIL Expert, SAFe, DevOps, Prosci, PMP, PRINCE2, or MSP certifications; multiple Atlassian certifications such as ACP or Atlassian Certified Master are highly desirable.

Benefits

  • Profit-sharing through the Share the Fruit program.
  • Stock option opportunities.
  • Health insurance for employees and their families.
  • Location-dependent retirement plans and savings funds.
  • Career pathways for horizontal and vertical growth.
  • Monthly allowances for food, learning, technology, and wellness.
  • Generous PTO plus a cultural heritage and community day.
  • Hybrid/remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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