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Delivery Architect

4 hours, 54 minutes ago
Australia
Full-time
Senior
Solutions Architect
Software Development
AWS Azure Bitbucket CI/CD
Apply Now
ServiceRocket

ServiceRocket

ServiceRocket provides enterprise software services and a learning management system, helping organizations optimize their use of software tools to enhance collaboration, reduce operational friction, and drive business growth.

IT Services
201-500
Founded 2001
$1M raised
View All Jobs 7

Description

  • Develop strategic Atlassian solution roadmaps aligned to customer business objectives, KPIs, and technology transformation goals.
  • Serve as a trusted advisor to technical and executive stakeholders through ongoing mentorship and strategic guidance.
  • Design enterprise architectures and integrations between Atlassian products and other enterprise systems.
  • Provide high-level architectural oversight for enterprise-scale solution implementation and deployment.
  • Guide customers through architectural decisions, implementation strategies, change management, and user adoption.
  • Identify and develop additional product and service opportunities within customer accounts.
  • Participate in strategic sales, proposal presentations, account planning, and growth activities.
  • Collaborate with product and engineering teams to prototype custom applications and innovations.
  • Create reusable architectural frameworks, best-practice guides, webinars, and demonstrations.
  • Contribute thought leadership through Atlassian community participation, conferences, or blogging.

Requirements

  • 5+ years of experience as an Atlassian technical consultant, solutions architect, or pre-sales professional.
  • Experience guiding customers through significant technology and process change, including change management strategy.
  • Deep expertise in at least one domain: enterprise service management, governance and compliance architecture, enterprise strategy and planning, software development, or Atlassian cloud migration.
  • Experience delivering Atlassian solutions with audit trails, role-based access controls, and change-governance workflows for regulated industries.
  • Knowledge of Atlassian integrations, cloud architecture (AWS or Azure), SSO/identity management, APIs, and web technologies.
  • Understanding of the ITIL service management lifecycle and ITSM process maturity.
  • Ability to build trusted relationships with senior stakeholders across compliance, risk, IT, and operations.
  • Ability to communicate complex architectural decisions and business cases to technical, regulatory, and leadership audiences.
  • Experience mentoring consultants or architects and collaborating in customer co-delivery models.
  • Relevant Enterprise Architecture, ITIL, SAFe, DevOps, or Prosci certifications; multiple Atlassian certifications such as ACP or Atlassian Certified Master are highly desirable.

Benefits

  • Profit-sharing through the Share the Fruit program.
  • Stock option participation.
  • Health insurance for employees and families.
  • Location-dependent retirement plans or savings funds.
  • Career pathways for horizontal and vertical growth.
  • Monthly allowances for food, learning, technology, and wellness.
  • Generous PTO plus a cultural heritage and community day.
  • Hybrid/remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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