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Sr. Customer Success Manager - IAM/IGA - Canada

30 minutes ago
Canada
Full-time
Senior
Customer Success Manager
Cybersecurity
Cybersecurity
Apply Now
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised
View All Jobs 43

Description

  • Serve as the primary point of contact for customers after implementation.
  • Manage the subscription renewal pipeline and proactively address customer health and adoption barriers.
  • Partner with Sales on customer-focused onboarding, orientation, and launch engagement.
  • Build trusted relationships with customer stakeholders to identify up-sell and cross-sell opportunities.
  • Coordinate meetings between customers and Saviynt cross-functional teams and ensure follow-up on action items.
  • Monitor product utilization trends and share feedback with internal teams to improve customer outcomes.
  • Work with implementation partners to improve customer adoption outcomes and relationships.
  • Plan customer education on new features and releases.
  • Act as the voice of the customer and collect feedback to drive continuous improvement.
  • Perform routine health checks and coordinate remediation as needed.

Requirements

  • Must currently reside in Canada.
  • Knowledge and experience in Identity and Access Management (IAM) preferred.
  • Cybersecurity and/or compliance background is highly valuable.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Experience translating complex technical concepts into business language and business needs into technical solutions.
  • Extensive customer success or account management experience with complex software implementations for Fortune 500 or Global 1000 companies.
  • Previous experience in a customer success role within a SaaS organization.
  • Demonstrated ability to manage customer relationships and resolve challenging issues to achieve positive outcomes.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Willingness to travel to customer sites as needed, up to 50%.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Unlimited PTO.
  • Sick time.
  • Discretionary bonus eligibility based on individual and organizational performance.
  • Daily catered lunches.
  • Employee recognition programs.
  • Team socials and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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