Customer Success Manager - IAM/IGA - Canada

6 days, 3 hours ago
Full-time
Senior
Customer and Technical Support
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Serve as the primary point of contact and trusted advisor for a portfolio of enterprise customers after implementation.
  • Manage the subscription renewal pipeline and monitor customer health metrics to support retention.
  • Build relationships with customer stakeholders to identify upsell and cross-sell opportunities.
  • Coordinate technical and operational discussions between customers and internal cross-functional teams to remove roadblocks.
  • Analyze product usage trends and turn insights into recommendations for customers and product teams.
  • Partner with implementation partners to align delivery and improve customer outcomes.
  • Plan and deliver customer education sessions on product features, releases, and identity strategies.
  • Escalate customer feedback internally to support product and engineering improvement.
  • Work with Sales during late-stage deals to ensure a smooth handoff into onboarding.

Requirements

  • 5-8 years of experience in customer success or account management within an enterprise SaaS organization.
  • Experience managing Fortune 500 or Global 1000 accounts, preferred.
  • Solid understanding of Identity and Access Management (IAM), preferred.
  • Experience in cybersecurity, governance, or compliance is a strong asset.
  • Strong familiarity with cloud, hybrid, and on-premises IT architectures.
  • Ability to communicate technical concepts and business value to both business and technical audiences.
  • Demonstrated ability to independently manage customer relationships and resolve complex, high-stakes issues.
  • Hands-on, detail-oriented approach with a strong focus on customer outcomes and service excellence.
  • Ability to travel to customer sites as needed, up to 50%.
  • Must currently reside in Canada and be geographically aligned with regional customers.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) plan.
  • Unlimited PTO.
  • Sick time.
  • Discretionary bonus plan, subject to company and individual performance.
  • Daily catered lunches.
  • Employee recognition programs.
  • Team socials.

Interested in this position?

Apply directly on the company website

Apply Now

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