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Enterprise Select Customer Success Manager

1 month ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 84

Description

  • Act as the primary post-services strategic partner for large fleet customers to drive long-term value from Samsara’s platform.
  • Create joint success plans with customers that define objectives, metrics, timelines, and action items, and remove barriers to achieving business value.
  • Orchestrate executive business reviews between customer decision-makers and Samsara leadership to review progress and align on future goals.
  • Run workshops and regular value check-ins to assess customers’ operations and recommend workflow changes to maximize product ROI.
  • Explain Samsara platform capabilities to diverse industries (field services, utilities, long-haul transportation, school buses, etc.) and translate technical functionality into business value.
  • Coordinate across Sales, Support, Sales Engineering, Product, Finance, and other cross-functional teams to drive customer requests and issue resolution.
  • Mentor and provide guidance to the wider Customer Success team to share best practices and scale success.
  • Champion and model Samsara’s cultural principles (customer focus, long-term thinking, growth mindset, inclusivity, teamwork) within customer engagements and internally.

Requirements

  • 6+ years of work experience with recent experience in a senior Customer Success, account management, or strategic consulting role.
  • Experience supporting Enterprise SaaS customers and/or Fortune 500 companies.
  • Bachelor’s degree from a 4-year institution.
  • Experience supporting or working with technical products and translating technical capabilities into business outcomes.
  • Strong priority management, high emotional intelligence, diplomacy, tact, and poise under pressure.
  • Proven track record of building trust and driving change with a wide variety of stakeholders, including executives, Product and Engineering leadership, and day-to-day users.
  • Solutions-oriented with strong problem-solving skills and a value-driven mindset.
  • Ability to thrive in a fast-paced, unstructured, and change-heavy environment with a strong bias for action and insistence on high standards.
  • Customer travel expected up to 25–40%.
  • This is a remote role open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

Benefits

  • Competitive total compensation package with an annual base salary range of $101,420.45–$136,363.63 USD.
  • Employee-led remote and flexible working model (flexible working and support for remote/hybrid arrangements where applicable).
  • Health benefits for full-time employees.
  • Inclusive work environment with reasonable accommodations for applicants and employees with disabilities.
  • Additional company benefits and resources (company benefits site provided for full details).

Interested in this position?

Apply directly on the company website

Apply Now

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