Enterprise Customer Success Manager

1 month ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Serve as the primary post-implementation partner for enterprise customers to ensure they realize business value from Samsara’s IoT platform.
  • Compose joint success plans with customers that define objectives, metrics, timelines, and remove barriers to achieving outcomes.
  • Orchestrate executive business reviews with customer decision-makers and Samsara leadership to review progress and align on goals.
  • Conduct workshops with customers to map current operations and recommend workflow changes to maximize product value.
  • Deeply understand and communicate Samsara platform capabilities to diverse industries (field services, utilities, transportation, school buses, etc.).
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to resolve issues and deliver solutions.
  • Mentor and support the wider Customer Success and Support teams.
  • Champion and embed Samsara’s cultural principles (customer focus, long-term thinking, growth mindset, inclusivity, teamwork) as the company scales.

Requirements

  • 4+ years in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred.
  • Bachelor’s degree from a 4-year institution.
  • Experience supporting or working with technical products and translating capabilities to business outcomes.
  • Strong priority management, high emotional intelligence, and ability to operate with high internal visibility.
  • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users.
  • Solutions-oriented with strong problem-solving skills and a bias for action.
  • Diplomacy, tact, and poise under pressure when resolving customer issues.
  • Willingness to travel up to 25%.
  • This is a remote US role but candidates must not reside in the San Francisco Bay Metro Area, NYC Metro Area, or Washington, D.C. Metro Area.

Benefits

  • Base salary range $88,979.55 – $134,590.91 USD (annual).
  • Competitive total compensation package and additional benefits for full‑time employees.
  • Employee-led remote and flexible working model.
  • Health benefits provided to full-time employees.
  • Inclusive workplace with accommodations available for qualified applicants during the recruiting process.

Interested in this position?

Apply directly on the company website

Apply Now

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