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Enterprise Customer Success Manager

1 month ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 84

Description

  • Act as the primary post-implementation partner for enterprise customers, ensuring they realize business value from Samsara’s IoT platform.
  • Compose joint success plans with customers that define objectives, metrics, timelines, and removal of adoption barriers.
  • Orchestrate executive business reviews with customer decision-makers and Samsara leadership to review outcomes and align on future goals.
  • Conduct workshops with customers to assess current operations and recommend workflow changes to maximize product usage.
  • Deeply understand and clearly explain Samsara platform capabilities to diverse industries (field services, utilities, transportation, school buses, etc.).
  • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to resolve issues and drive customer outcomes.
  • Serve as a mentor to the broader Customer Success and Support teams and role-model Samsara’s cultural principles.
  • Champion customer success internally by removing obstacles, escalating appropriately, and ensuring long-term customer relationships.

Requirements

  • 4+ years in a senior Customer Success, account management, or strategic consulting role (Enterprise SaaS experience preferred).
  • Bachelor’s degree from a 4-year institution.
  • Experience supporting or working with technical products and translating platform capabilities to customer use cases.
  • Proven track record of building trust and communicating effectively with a wide range of stakeholders, including executives, Product and Engineering leadership, and end users.
  • Strong priority management, high emotional intelligence, and the ability to remain diplomatic, tactful, and poised under pressure.
  • Solutions-oriented with strong problem-solving skills and a bias for action.
  • Comfort thriving in a fast-paced, change-heavy, and sometimes unstructured environment.
  • Willingness and ability to travel up to 25% for customer meetings and reviews.
  • Preferred: experience supporting large-scale business solutions at Fortune 500 companies and a demonstrated insistence on high standards and big-picture thinking.

Benefits

  • Annual base salary range: $88,979.55 — $134,590.91 USD.
  • Competitive total compensation package for full-time employees.
  • Employee-led remote and flexible working model with support for hybrid or remote arrangements where applicable.
  • Health benefits for full-time employees.
  • Inclusive workplace with accommodations for applicants and employees with disabilities and support for equal opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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