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Customer Success Manager VI

1 month ago
United States, Canada
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 84

Description

  • Serve as the strategic customer leader for Samsara’s largest and most complex customers, including global and sector-spanning engagements.
  • Act as a transformation partner to customers, driving multi-year initiatives, executive alignment, and influencing long-term customer roadmaps.
  • Compose joint success plans with customers that define objectives, success metrics, timelines, and remove barriers to realizing business value.
  • Orchestrate executive business reviews with customer decision-makers and Samsara executive leadership to review outcomes and align on goals.
  • Conduct workshops to assess customers’ current operations and recommend workflow and process changes to increase safety, efficiency, and sustainability.
  • Explain and demonstrate Samsara platform capabilities to businesses across industries (field services, utilities, transportation, school buses, etc.).
  • Partner with cross-functional teams (Product, Support, Finance, Sales, Engineering) to drive progress on customer requests and resolve escalations.
  • Define, build, and scale the role’s capabilities, content, and processes in partnership with Customer Outcomes leaders.
  • Mentor and support the wider Customer Success teams while championing Samsara’s cultural principles (customer focus, long-term thinking, growth mindset, inclusivity, teamwork).

Requirements

  • 10+ years of work experience with recent experience in a senior Strategic Customer Success, account management, or strategic consulting role.
  • Experience supporting Enterprise SaaS customers and/or Fortune 500 companies, including large-scale business solutions.
  • Demonstrated experience consulting on enterprise transformation programs involving cross-functional stakeholders.
  • Proven ability to present to and influence C-level audiences and executive stakeholders.
  • Experience supporting or working with technical products and explaining technical capabilities to non-technical audiences.
  • Strong priority management, high emotional intelligence, diplomacy, tact, and poise under pressure.
  • Solutions-oriented with strong problem solving skills, a bias for action, and insistence on high standards.
  • Proven track record of building trust, communicating effectively, and driving change with executives, Product/Engineering leadership, and day-to-day users.
  • Ability to thrive in an unstructured, fast-paced, change-heavy environment and travel to customer sites approximately 25–40%.
  • Bachelor’s degree from a 4-year institution (Master’s in Business, Engineering, or related discipline is preferred).
  • Preferred: deep industry expertise in physical operations and operational workflow redesign, experience designing customer value frameworks and multi-year transformation roadmaps, and proficiency in advanced data analysis for value quantification and outcome measurement.

Benefits

  • Annual base salary range: $109,480 — $190,440 USD.
  • Competitive total compensation package (details available on company Benefits site).
  • Employee-led remote and flexible working with a flexible working model (office, hybrid, or remote depending on role needs).
  • Health benefits for full-time employees.
  • Inclusive workplace with accommodations for qualified persons with disabilities (contact accessibleinterviewing@samsara.com for accommodations).
  • Access to broader company benefits and resources (professional development, wellness, and other offerings) as described on Samsara’s Benefits page.

Interested in this position?

Apply directly on the company website

Apply Now

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