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Customer Success Manager

1 month ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Salvo Health

Salvo Health

Salvo Health is a digital healthcare app offering integrated treatment plans for managing IBS and chronic conditions, backed by top medical professionals.

Health Care Providers & Services
11-50
Founded 2021
View All Jobs

Description

  • Act as the primary strategic and operational contact for assigned GI practice partners, leading partner calls, QBRs, and performance reviews with clinic leadership.
  • Build and maintain strong relationships with administrators, office managers, and providers and proactively identify opportunities for improvement.
  • Own and optimize critical workflows across referrals, onboarding, RPM requirements, logistics, eligibility, and clinical communication, and build scalable processes and SOPs.
  • Coordinate and conduct onsite visits and client implementations to assess operations, deliver training, strengthen adoption, and deepen strategic alignment (25% travel).
  • Serve as the escalation point for provider, operational, and clinical issues; lead root-cause investigations and drive resolutions to prevent recurrence.
  • Monitor partner KPIs and operational health focused on retention and outcomes; deliver weekly and monthly reporting to partners and internal teams.
  • Ensure accuracy in documentation across EHRs and internal systems and analyze bottlenecks to implement workflow improvements that increase reliability and efficiency.
  • Translate partner insights into actionable product and workflow improvements and lead or co-lead cross-functional projects with Clinical Ops, Product, Engineering, RCM, and Engagement teams.
  • Help shape the Customer Success function by creating playbooks, SOPs, onboarding processes, mentoring junior team members, and contributing to hiring and team structure evolution.

Requirements

  • 5+ years in healthcare management consulting, customer success/account management, operations, practice management, or a hybrid role involving providers and workflows.
  • Proven track record of owning partner relationships, driving adoption, and upselling or delivering measurable results.
  • Strong communicator who can influence cross-functional stakeholders without direct authority and lead onsite visits with clinical teams.
  • Willingness to travel ~25% for client implementations, onsite visits, physician meetings, and conferences.
  • Demonstrated operational and analytical skills with experience diagnosing issues and designing solutions that balance internal and external priorities.
  • Experience managing escalations with professionalism and urgency and leading structured root-cause investigations.
  • Experience building workflows or implementing new processes in a healthcare setting.
  • Familiarity with EHRs such as eClinicalWorks (eCW), Athena, or gGastro is a plus.
  • Ability to thrive in a fast-paced, early-stage environment and build structure where none exists.

Benefits

  • $110,000 - $125,000 a year salary range
  • Competitive health benefits
  • Remote work environment with flexible time-off
  • Professional development and entrepreneurial opportunities
  • Mission-driven team and inclusive, equal-opportunity employer

Interested in this position?

Apply directly on the company website

Apply Now

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