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Trust and Safety Agent, Account Safety Team

1 day, 9 hours ago
United States
Full-time
Mid Level
Operations Specialist
Cybersecurity
SQL
Apply Now
Rover.com

Rover.com

Rover.com is an award-winning technology business dedicated to providing safe, easy, and affordable pet care services. They connect pet parents with a network of trusted pet sitters and dog walkers, offering in-home dog boarding, pet sitting, dog walki...

Diversified Consumer Services
251-1K
Founded 2011
$311M raised
View All Jobs 3

Description

  • Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings to reduce immediate and long-term impact.
  • Analyze fraudulent transaction patterns and abusive conduct to protect platform integrity.
  • Dispute chargebacks and gather supporting evidence to minimize financial loss and maximize recovery.
  • Review identity verification results and background checks to confirm user authenticity and platform safety.
  • Triage and resolve account safety incidents, including flagged content, harassment, and Terms of Service violations.
  • Manage appeal requests for deactivated accounts with impartiality and autonomy.
  • Serve as a subject matter expert on fraud and identity verification for cross-functional operations initiatives.
  • Summarize investigation findings and communicate insights to leaders and stakeholders.

Requirements

  • 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services.
  • High school diploma or equivalent.
  • Must be available to work a regular schedule, including some holidays and at least one weekend day per week.
  • Must be able to work remotely and reside in one of the approved states: FL, GA, ID, NC, TX, WA, or MI.
  • Bachelor’s degree in a related field (preferred).
  • Experience using Rover as an owner or sitter (preferred).
  • 2+ years in a customer-facing support role (preferred).
  • Experience writing SQL queries (preferred).
  • CFE certification (preferred).
  • 1+ years of experience in content moderation (preferred).
  • Two-sided marketplace experience (preferred).
  • Understanding of payments processes, cybercrime, and fraud techniques (preferred).

Benefits

  • Competitive compensation, including a first-year hourly range of $22.96-$26.41/hr in Washington State outside the Seattle area.
  • Long-term incentive plan with a company performance-based cash payout for full-time employees.
  • 401(k) match.
  • 4 weeks of PTO.
  • Medical, dental, and vision insurance.
  • Commuter benefits.
  • Bring your dog to work and enjoy unlimited puppy time.
  • $1,000 toward adopting your first dog.
  • Stocked fridges, coffee, soda, treats, and free catered lunches semi-monthly.
  • Regular team activities, both in-person and virtually.

Interested in this position?

Apply directly on the company website

Apply Now

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