E-Commerce Operations Senior Manager - Ventures

1 month ago
Full-time
Lead
Operations
Robusta Technology Group

Robusta Technology Group

Robusta Technology Group (RTG) is a leading full-service tech agency specializing in digital transformation, E-commerce, web design, and VR/AR. They empower businesses in Saudi Arabia, Egypt, and the region with innovative solutions and industry-shapin...

Professional Services
51-250
Founded 2007

Description

  • Set the operations strategy for Hyperone’s digital business to deliver excellent customer experience and enable business growth.
  • Oversee end-to-end digital operations including operations planning, quality control, demand planning, store operations, inventory management, fulfilment, and last-mile delivery.
  • Lead and develop a structure of 10 direct reports and a total team of 200+ to drive operational excellence and continuous process improvement.
  • Achieve annual cost-saving targets through innovation, digitization and automation initiatives.
  • Maintain minimal out-of-stock (OOS) levels to support growth and customer satisfaction.
  • Deliver agreed service levels (on-time delivery) and increase fulfilment rate month-over-month per targets.
  • Reduce cancellation rate month-over-month per agreed targets and implement corrective actions.
  • Agree annual rebates/incentive programs with top vendors to enhance gross margin through contractual arrangements.
  • Develop and maintain SOPs and quality standards across all fulfilment centers and related last-mile operations.
  • Review P&L monthly to identify growth opportunities or cost reductions and report business results vs. budget to the E-commerce Director with mitigation plans as needed.

Requirements

  • Bachelor’s degree or higher in Business, Marketing, Operations, or a related field.
  • Minimum of 10 years of overall business experience, including at least 2–3 years in e-commerce operations or digital business management.
  • Mandatory experience in retail or grocery industries.
  • Familiarity with online marketplaces such as Amazon, Jumia, Noon, or similar platforms (preferred).
  • Proven experience managing large teams and driving operational performance (managing ~200+ team members preferred).
  • Experience with operations planning, inventory management, fulfilment and last-mile delivery operations.
  • Experience reviewing P&L, reporting vs. budget, and developing mitigation or growth plans.
  • Excellent command of Arabic and English, both written and spoken.
  • Strong strategic thinking, communication, organization, attention to detail, and resilience under pressure.

Benefits

  • Attractive compensation package including fixed salary and variable pay.
  • Social/medical insurance.
  • Opportunity to collaborate with industry-leading tech talent.
  • Career development within a dynamic growth culture.

Interested in this position?

Apply directly on the company website

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