Director of Operations

2 days, 7 hours ago
Full-time
Executive
Project and Program Management
Robots & Pencils

Robots & Pencils

Robots & Pencils is a digital innovation firm that assists organizations in leveraging mobile, web, and AI technologies to modernize their operations and create efficient, user-centered solutions that enhance productivity and decision-making.

IT Services
51-250
Founded 2009

Description

  • Lead operational setup and go-to-market infrastructure for a managed services offering, including scalable service models, SLAs, and supporting processes.
  • Define and implement KPIs and benchmarking frameworks across delivery, talent, and finance to give leadership clear visibility into business performance.
  • Partner with senior leadership to identify strategic opportunities and translate business priorities into executable operational plans.
  • Identify and eliminate operational bottlenecks by redesigning workflows, standardizing processes, and creating playbooks.
  • Implement AI-powered tools and automation into administrative processes, especially across talent acquisition and talent experience workflows.
  • Own the implementation and ongoing oversight of the PSA platform to support project tracking, resource planning, utilization reporting, and billing.
  • Oversee the HRIS system to ensure data integrity, compliance, and seamless integration across people operations.
  • Lead Slack automations that streamline internal workflows and improve cross-functional coordination.
  • Manage IT cost strategy across applications and AI token consumption, including optimization and governance.
  • Partner on M&A integration planning and execution across commercial, operations, technology, finance, and talent functions.

Requirements

  • 3+ years of experience in operations or strategy roles.
  • Experience owning and implementing business-critical systems.
  • Strong financial acumen, including experience with revenue reporting, cost management, WIP tracking, and analytical models such as LTV, CAC, and margin analysis.
  • Experience designing KPI frameworks and operational dashboards that turn complex data into business intelligence.
  • Proven ability to design and scale operational processes in distributed, multi-geography organizations.
  • Hands-on experience with workflow automation tools and AI-powered productivity tools.
  • Exceptional communication and stakeholder management skills with the ability to influence across all levels of an organization.
  • Experience in professional services is preferred.
  • PSA platform experience, such as Certinia, is preferred.
  • Experience driving compliance readiness for AWS GenAIIC certification is preferred.

Benefits

  • Salary range of $115,000 to $180,000 USD.
  • Remote role based in the United States, with preference for Detroit, Pittsburgh, Columbus, or Cleveland metro areas.
  • Paid time off.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Eligibility details based on role, location, and other employment factors.
  • Background check may be required before employment starts.

Interested in this position?

Apply directly on the company website

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