Spanish Bilingual Insurance Service Agent (Remote US)

1 month ago
Full-time
Junior
Customer and Technical Support
Roamly

Roamly

Roamly is an international telecom company that offers RV insurance and mobile roaming solutions. They provide RV insurance with flexible coverage options and comprehensive protection plans, as well as SIM cards that save up to 80% on roaming charges f...

Diversified Telecommunication Services
11-50
Founded 2012

Description

  • Serve as primary customer contact by answering calls and email inquiries about billing, online payments, renewals, and cancellations in both English and Spanish.
  • Process incoming policy change requests and maintain accurate policy records.
  • Review policy coverages and issue certificates of insurance, evidence of insurance, and binders.
  • Retain customers by addressing cancellation objections and providing effective solutions.
  • Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance.
  • Identify cross-sell opportunities and refer new business leads to the sales team.
  • Educate customers on RV insurance coverages and assist them with their policy needs.
  • Contribute to building and refining internal processes and provide feedback that influences product decisions and the roadmap.

Requirements

  • Property and Casualty License is required.
  • Minimum of 1 year of experience in property and casualty insurance (Broker, Captive, or Carrier) preferred.
  • Professional fluency in both English and Spanish (written and verbal) is required.
  • Comfort with change and working in an early-stage, fast-evolving company environment.
  • Ability to manage high-volume, competing priorities and multitask effectively.
  • Customer-focused, detail-oriented approach with patience, empathy, and professionalism.
  • Proficient working knowledge of G-Suite and Microsoft Office products.
  • Experience with upselling or cross-selling insurance products is a plus.

Benefits

  • Base salary $45,000–$51,000 DOE.
  • Opportunity to earn equity compensation.
  • 100% company-paid medical premiums for employees.
  • 401(k) with company match.
  • Flexible PTO.
  • Early-stage growth opportunity to help build company foundations and influence product.
  • Austin HQ perks including catered lunches, happy hours, team-building events, and RV rental discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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