Insurance Service Agent (Remote US)

1 month ago
Full-time
Junior
Customer and Technical Support
Roamly

Roamly

Roamly is an international telecom company that offers RV insurance and mobile roaming solutions. They provide RV insurance with flexible coverage options and comprehensive protection plans, as well as SIM cards that save up to 80% on roaming charges f...

Diversified Telecommunication Services
11-50
Founded 2012

Description

  • Answer inbound customer calls and emails about billing, online payments, renewals, and cancellations while effectively multitasking.
  • Process incoming policy change requests and update customer records accordingly.
  • Review policy coverages and issue certificates of insurance, evidence of insurance, or binders.
  • Retain customers by addressing objections to cancellation and providing effective solutions.
  • Upsell ancillary products such as roadside assistance, tire & wheel protection, and pet insurance.
  • Identify cross-sell opportunities and transfer new business leads to the sales team.
  • Educate customers on RV insurance coverages and act as a primary resource for policy-related questions.
  • Provide feedback from customer interactions to influence product decisions and the company roadmap.

Requirements

  • Property and Casualty (P&C) license required.
  • Minimum of 1 year experience in property and casualty insurance (broker, captive, or carrier) preferred.
  • Comfort with and enthusiasm for change and working in a rapidly evolving, early-stage company.
  • Proven ability to multitask and manage competing priorities in a high-volume environment.
  • Customer-focused, detail-oriented approach with patience, empathy, and professionalism.
  • Proficient working knowledge of G-Suite and Microsoft Office products.
  • Ability to identify sales opportunities and communicate leads to the sales team.

Benefits

  • Base salary $45,000–$51,000 DOE.
  • Opportunity to earn equity compensation.
  • 100% company-paid medical premiums for employees.
  • 401(k) with company match.
  • Flexible PTO.
  • RV rental discounts.
  • Early-stage growth opportunity and company culture that values work–life balance.

Interested in this position?

Apply directly on the company website

Apply Now

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