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Training and Implementation Specialist

1 month ago
United Kingdom
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
Agile Monday.com
Apply Now
risr

risr

risr (formerly Fry IT) offers an integrated platform for assessment and lifelong learning, including exam management and training progress tracking.

Diversified Consumer Services
11-50
Founded 2000
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Description

  • Lead customers through end-to-end onboarding and implementation from discovery through to launch.
  • Capture functional requirements and existing processes to ensure a seamless transition into onboarding.
  • Configure the risr/ platform to meet customer needs and work calmly through technical complexity.
  • Design, maintain, and improve practical learning and implementation resources (guides, walkthroughs, solution definitions, SOPs).
  • Turn recurring customer questions and challenges into reusable documentation, learning collateral, and system improvements to reduce one-to-one training.
  • Deliver tailored training sessions focused on outcomes and provide thoughtful support during critical moments such as exam delivery.
  • Triage and respond to support requests alongside the Customer Success Team, empowering customers rather than creating dependency.
  • Work closely with product, engineering, and business analysis teams to surface trends, risks, and opportunities for product and process improvements.
  • Continuously improve onboarding materials based on customer feedback, usage patterns, and evolving product capabilities.

Requirements

  • Experience delivering system training or onboarding for end users.
  • Ability to explain complex concepts clearly and adapt communication for different audiences.
  • Experience creating clear, user-focused learning or implementation materials (guides, SOPs, walkthroughs).
  • Confidence in learning new systems and navigating technical details with a calm, structured approach to troubleshooting.
  • Comfort handling sensitive information in line with GDPR and relevant quality standards.
  • Ability to work autonomously while collaborating openly with cross-functional teams.
  • Experience with SaaS products and customer implementations (desirable).
  • Exposure to education, training, or assessment environments and experience supporting customers through change management (desirable).
  • Familiarity with agile or digital transformation projects and tools such as Zendesk or Monday.com (desirable).
  • Must be based in the UK; full-time, permanent role.

Benefits

  • Salary £40,000–£50,000 (dependent on experience) plus profit share.
  • 25% of the company's profits are shared equally across the global team.
  • Fully remote working with truly flexible working hours.
  • £1,200 annual health and wellbeing allowance.
  • Confidential mental health support.
  • Paid internet and mobile phone.
  • Enhanced parental leave.
  • No set annual leave limit (you are expected to take at least 28 days).

Interested in this position?

Apply directly on the company website

Apply Now

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