Insurance Claims Specialist

3 hours, 9 minutes ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Serve as the main point of contact for clients and provide guidance and status updates throughout the claims process.
  • Review and submit claims documentation to insurance carriers and ensure filings are complete and accurate.
  • Liaise with adjusters, carriers, and third-party vendors to track claim progress and advocate for clients.
  • Follow up on open claims to drive timely movement and resolution.
  • Interpret policy coverage and explain claim outcomes to clients in a clear, professional manner.
  • Maintain detailed and accurate records in agency management systems.
  • Help clients gather required documentation such as incident reports, photos, and estimates.
  • Identify potential coverage issues and escalate complex claims to senior team members.
  • Ensure compliance with U.S. insurance regulations and internal procedures.
  • Support reporting on claims status, trends, and performance metrics.

Requirements

  • 2+ years of experience in U.S. property & casualty insurance claims, on either the brokerage or carrier side.
  • Familiarity with agency management systems.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple claims simultaneously in a fast-paced environment.
  • Ability to work U.S. hours (9am-5pm EST).

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours.

Interested in this position?

Apply directly on the company website

Apply Now

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