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Healthcare Receptionist

1 hour ago
South Africa
Contract
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 51

Description

  • Respond promptly and compassionately to inquiries from prospective families.
  • Guide families through the intake and enrollment process from initial inquiry to the next stage.
  • Follow up with leads and families to keep cases progressing on schedule.
  • Collect, review, and accurately maintain client information and required documentation.
  • Verify insurance benefits and assist with obtaining and tracking authorizations.
  • Maintain accurate records in electronic systems, insurance portals, and spreadsheets.
  • Manage multiple active cases, inquiries, and follow-ups without missing required actions.
  • Communicate next steps, outstanding information, and documentation requirements professionally.
  • Learn and use internal processes, systems, and software platforms.
  • Work independently while collaborating effectively with the wider team.

Requirements

  • Previous experience as a healthcare receptionist, Intake Coordinator, Patient Coordinator, Client Services professional, administrator, or in a similar healthcare or ABA role is preferred.
  • Previous sales experience is highly advantageous.
  • Experience managing leads, engaging prospective clients, and conducting follow-ups is beneficial.
  • Experience with healthcare insurance verification and authorizations is an advantage.
  • Strong sales, relationship-building, verbal communication, and interpersonal skills.
  • Clear, professional, and easily understood spoken English.
  • Proactive, intelligent, reliable, compassionate, and comfortable working independently.
  • Strong organizational, time-management, problem-solving, and follow-up skills.
  • Excellent attention to detail and accuracy when handling documentation.
  • Ability to manage multiple cases and inquiries simultaneously.
  • Comfort using electronic systems, CRM platforms, insurance portals, and spreadsheets.
  • Ability to learn new processes, systems, and workflows quickly.

Interested in this position?

Apply directly on the company website

Apply Now

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