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Senior Helpdesk Engineer (MSP + WFH + Benefits)

1 month ago
Philippines
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
Active Directory Azure PowerShell Windows Server
Apply Now
RemotePro

RemotePro

RemotePro is a US-based IT services firm with a fully remote team in the Philippines. We specialize in providing a wide range of tech services and solutions tailored to our clients' needs, offering expertise to tackle any tech challenge or opportunity....

Internet Software & Services
11-50
Founded 2022
View All Jobs

Description

  • Provide technical support to clients via phone, email, and remote access, handling everything from basic troubleshooting to advanced escalations.
  • Diagnose and resolve hardware, software, and network issues across multiple client environments.
  • Perform Office 365 and Windows (client/server) administration, including user account management and access provisioning.
  • Support and troubleshoot VOIP systems (e.g., 3CX) and related telephony issues.
  • Manage and maintain RMM and PSA tools (e.g., Datto, Halo) to monitor client systems and track tickets.
  • Lead or assist with IT projects such as cloud migrations, system upgrades, deployments, and process automation.
  • Develop and maintain PowerShell scripts to automate routine tasks and streamline operations.
  • Identify and implement solutions to reduce recurring issues and improve operational efficiency.
  • Mentor junior engineers and provide guidance to improve team troubleshooting skills; document issues and resolutions and communicate with clients and vendors to ensure smooth delivery.

Requirements

  • Previous experience working in an MSP environment is a plus.
  • Excellent verbal and written communication skills in English, able to converse comfortably with clients without being overly formal or technical.
  • Demonstrable experience with Windows client/server systems and Office 365 administration.
  • Proficiency in advanced troubleshooting methodologies for complex technical issues.
  • PowerShell scripting skills to automate tasks and improve efficiency.
  • Experience with VOIP systems and a solid understanding of network infrastructure.
  • Familiarity with RMM and PSA platforms used in MSPs (e.g., Datto, Halo).
  • Experience with Office 365 and Azure or demonstrable skills in a similar cloud environment.
  • Strong attention to detail, follow-through, proactive problem-solving mindset, and willingness to go the extra mile to ensure client satisfaction.
  • Ability to take ownership of difficult tasks, set expectations, and learn or figure out unfamiliar technologies when needed.

Benefits

  • Permanent work-from-home arrangement.
  • Competitive salary.
  • HMO (health insurance) with maternity assistance for female employees.
  • Mental health programs.
  • Paid vacation leave.
  • Technology allowance.
  • Internet allowance.
  • Weekly payout and clear opportunities for career growth and advancement.

Interested in this position?

Apply directly on the company website

Apply Now

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