Live Chat Support Agent

3 days, 2 hours ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Answer inbound live chats within agreed response times.
  • Resolve common customer queries using the knowledge base.
  • Raise and track tickets requiring support from other teams.
  • Maintain accurate notes for every customer conversation.
  • Identify recurring issues and report them to the team lead.
  • Communicate with customers in a friendly, human tone during busy periods.

Requirements

  • At least 1 year of experience in customer service, live chat, call centre, or retail support.
  • Fast, accurate typing and clear written English.
  • Experience with helpdesk tools such as Zendesk, Freshdesk, or Intercom.
  • Patience and a calm approach when handling high volumes or frustrated customers.
  • Reliable home internet and a quiet workspace for UK-hours work.
  • Exposure to e-commerce or subscription support preferred.
  • Experience handling multiple chats simultaneously preferred.
  • Familiarity with knowledge-base writing preferred.

Benefits

  • Salary of R23,000–R25,000 per month.
  • Permanent, fully remote role for candidates based in South Africa.
  • Working hours of 09:00–17:00 UK time, equivalent to 11:00–19:00 SAST.
  • Equipment guidance and structured induction training.
  • Supportive, contactable manager and realistic chat targets.
  • Opportunities to progress into senior support or team lead roles.

Interested in this position?

Apply directly on the company website

Apply Now

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