Security Operations Analyst

3 weeks, 4 days ago
Full-time
Junior
Cybersecurity
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Monitor and respond to automated alerts generated through Verkada’s security platform.
  • Review video clips, metadata, motion events, and live feeds to assess threat level and determine the appropriate response.
  • Classify events using TMA-AVS-01 Alarm Validation Standards and apply the correct escalation level.
  • Issue real-time talk-down commands through enabled speaker systems to deter unauthorized activity.
  • Follow established escalation protocols, including contacting clients, notifying law enforcement, or dispatching patrol units when applicable.
  • Document all activity in TrackTik, including Daily Activity Reports, Incident Reports, and event summaries.
  • Maintain situational awareness across multiple client sites and monitoring queues simultaneously.
  • Prioritize alerts based on severity, immediacy, and client-specific protocols.
  • Perform shift handoff procedures to ensure continuity of monitoring operations.
  • Report system issues, camera outages, or platform anomalies to TSOC leadership.

Requirements

  • This is a full-time position.
  • 100% remote work arrangement.
  • $6-$7 per hour compensation.
  • College coursework in Criminal Justice, Cybersecurity, or a related field preferred.
  • Prior experience in a Security Operations Center, dispatch center, call center, security monitoring center, or military operations environment preferred.
  • Strong computer proficiency and ability to learn and operate multiple software platforms simultaneously.
  • Ability to stay focused while handling high alert volume and multitasking across multiple screens and systems.
  • Excellent written communication skills for accurate reporting and documentation.
  • Ability to issue confident, professional verbal commands over public-address or talk-down systems.
  • Strong situational awareness and decision-making ability under pressure.

Interested in this position?

Apply directly on the company website

Apply Now

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