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Patient Support Coordinator

2 hours, 18 minutes ago
United Kingdom
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Releaf

Releaf

Releaf is the UK's premier private medical cannabis clinic offering a comprehensive range of services including consultations, prescriptions, medical cannabis products, and a cannabis card. Their Releaf+ subscription streamlines the process for patient...

Health Care Providers & Services
Founded 2022
View All Jobs 5

Description

  • Handle inbound calls, outbound follow-ups, emails, and live chat while resolving patient queries professionally.
  • Provide clear, empathetic communication and proactively support continuity of care.
  • Escalate complex queries and complaints to the Team Lead when appropriate.
  • Manage complaints end to end for the Resolutions cohort, including acknowledgement, investigation, resolution, and record-keeping.
  • Assist doctors, nurses, and healthcare staff with clinic-to-pharmacy administration.
  • Support subscription queries, prescription payments, and appointment scheduling.
  • Accurately record patient interactions and follow standardised workflows and procedures.
  • Meet cohort-specific call, engagement, or case-handling targets and identify recurring patient issues.
  • Participate in training, audits, quality assurance, and governance processes.
  • Maintain compliance with CQC standards, GDPR, ICO requirements, confidentiality, safeguarding, and patient safety practices.

Requirements

  • Experience in a busy, patient-focused contact centre environment.
  • High levels of empathy and strong attention to detail.
  • Ability to work effectively in a fast-paced digital environment.
  • Strong communication and patient service skills across multiple channels.
  • Ability to take ownership, manage competing priorities, and work proactively.
  • Commitment to confidentiality, safeguarding, compliance, and patient safety.
  • Willingness to participate in training, audits, and ongoing development.
  • Ability to complete an informal remote meeting and written test as part of the application process.

Benefits

  • Flexible working arrangements.
  • Personalised training and development.
  • Private health insurance.
  • Employee Assistance Programme.
  • Access to employee perks and Releaf staff patient benefits.
  • Inclusive workplace with reasonable adjustments available throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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