Technical Account Manager

1 month ago
Full-time
Junior
Customer and Technical Support
Recorded Future

Recorded Future

Recorded Future is the leading threat intelligence platform, empowering organizations to identify and mitigate threats across various domains with real-time, unbiased, and actionable intelligence.

Professional Services
251-1K
Founded 2009
$58M raised

Description

  • Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal.
  • Develop a strong understanding of customers' intelligence goals and define and deliver high‑value, measurable outcomes using Recorded Future’s platform, integrations, and services.
  • Monitor and drive platform adoption, usage patterns, and integration health to ensure sustained operational success.
  • Conduct periodic account health reviews and present value realization metrics and maturity progression to stakeholders.
  • Collaborate with senior technical account managers and cross‑functional teams to proactively identify and mitigate risks to account health and renewal (e.g., budget constraints, competitive pressure, stakeholder turnover).
  • Serve as the primary technical liaison with customer teams (SOC, CTI, engineering, GRC, threat hunting, vulnerability management) on configuration, data integration, and optimization.
  • Build structured customer success plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and other internal teams.
  • Deliver intelligence advisory engagements addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and improvements to customer tradecraft and platform proficiency.
  • Maintain accurate and timely administrative records in Recorded Future systems of record, documenting successes, customer sentiment, technical plans, and at‑risk account actions.
  • Manage multiple complex and competing priorities while maintaining consistent quality in alignment with organizational metrics and KPIs.

Requirements

  • 1–2 years of consulting or other customer‑facing experience in cybersecurity, technical support, or intelligence operations.
  • Bachelor’s degree or equivalent experience in cybersecurity, computer science, information systems, intelligence studies, or a related field.
  • Foundational understanding of intelligence concepts, frameworks, tradecraft, cybersecurity tooling, and SaaS environments.
  • Working knowledge of the Intelligence Lifecycle and common security frameworks such as MITRE ATT&CK, NIST, the Diamond Model, or the Cyber Kill Chain.
  • Demonstrable competency in account health management, risk mitigation, retention, and growth.
  • Experience monitoring adoption metrics, usage trends, or integration performance is highly desirable.
  • Strong verbal and written communication skills, attention to detail, and ability to learn quickly and manage multiple competing priorities.
  • Customer‑focused growth mindset, consultative approach, proactive self‑starter attitude, and ability to collaborate effectively with cross‑functional teams.

Benefits

  • Base salary range of $92,000–$137,500 (U.S. new‑hire range; actual pay determined by location, experience, and other factors).
  • Position may be eligible for incentive compensation and equity.
  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Remote work eligibility (#LI-Remote).
  • Opportunity to work with a global customer base, including many Fortune 100 companies, and with experienced intelligence and product teams.

Interested in this position?

Apply directly on the company website

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