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Service Manager (Israel)

2 hours, 51 minutes ago
Georgia, Kazakhstan, Bulgaria, Romania, Egypt, Armenia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
SQL Tableau
Apply Now
RateHawk

RateHawk

RateHawk specializes in providing a comprehensive B2B hotel booking platform that offers hotel reservations, air tickets, transfers, and car rentals for tour operators and corporate clients, featuring over 2.6 million hotels worldwide and multilingual ...

Consumer Services
51-250
Founded 2016
View All Jobs 4

Description

  • Act as the primary contact for selected key partners and resolve escalated issues.
  • Monitor open cases in the CRM and intervene proactively to prevent delays.
  • Provide clients with regular updates and follow up on satisfaction.
  • Use Tableau, SQL, and related tools to track service metrics and prepare reports.
  • Attend client meetings, understand partner needs, and communicate feedback internally.
  • Collaborate with operations, support, and technology teams to improve service delivery.

Requirements

  • Advanced fluency in English and Hebrew, both written and spoken.
  • Comfort working with CRM systems, data, dashboards, and service-monitoring tools.
  • Ability to learn new information quickly and remain results-focused.
  • Strong multitasking and stress-management skills.
  • High empathy and a client-focused approach.
  • Experience in travel, concierge agencies, TMCs, DMCs, or tour operators preferred.
  • Experience in account management or service management preferred; B2B experience is a plus.
  • Experience with Tableau and SQL is relevant to the role.

Benefits

  • Remote work from home.
  • Base salary plus monthly bonus.
  • Professional development through seminars, training, and conferences.
  • Corporate discounts on hotels and other services.
  • Opportunities to work on challenging tasks and develop professionally.
  • Collaborative team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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