Client Success Manager (Remote)

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
RainFocus

RainFocus

RainFocus simplifies event management, unifies program experiences, and optimizes omnichannel marketing for virtual, in-person, and hybrid events. The platform fuels events with data connectivity, enabling personalized marketing campaigns and faster de...

IT Services
251-1K
Founded 2013
$42M raised

Description

  • Build trusted-adviser relationships and advocate for clients throughout the customer lifecycle.
  • Develop account plans covering success factors, metrics, targets, risks, and recommendations.
  • Understand client goals and challenges, then map RainFocus features and business benefits to their needs.
  • Coach clients on best practices and drive adoption of RainFocus products and modules.
  • Monitor product usage and facilitate adoption aligned with clients’ broader business objectives.
  • Lead post-sales initiatives that deliver repeatable value and improve account health.
  • Coordinate with cross-functional internal teams to maximize client outcomes.
  • Apply insights from key accounts to improve value delivery across the broader client base.
  • Identify opportunities to strengthen client relationships and optimize use of RainFocus resources.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience.
  • 3+ years of related client success experience.
  • 5+ years of professional business experience.
  • Experience working with C-level or SVP-level client executives and conducting executive business reviews preferred.
  • Experience partnering with Sales during client renewal processes preferred.
  • Previous experience at a SaaS company preferred.
  • Demonstrated success leading organization-wide initiatives and building strong stakeholder relationships.
  • Excellent verbal and written communication, presentation, organization, and time-management skills.
  • Strong listening, analytical, prioritization, and problem-solving abilities in a fast-paced environment.
  • Entrepreneurial, proactive, client-focused approach with the ability to work independently.
  • Ability to travel approximately 30%, including occasional weekend travel for client events and meetings.
  • Ability to work remotely from anywhere in the United States.

Benefits

  • Competitive salary and benefits.
  • 401(k) plan.
  • Generous paid time off.
  • Team-building activities.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

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