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Clinical Success Manager, EMEA

1 month, 1 week ago
Spain, Europe, Belgium, Germany, Italy, Portugal
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Radformation

Radformation

Radformation develops innovative software that enhances the efficiency and accuracy of radiation oncology treatment planning by providing a plugin for the Eclipse Treatment Planning System, which evaluates dosimetric constraints and treatment parameter...

Internet Software & Services
51-250
Founded 2016
$8M raised
View All Jobs 4

Description

  • Demo, install, and train clinics on Radformation’s automation software.
  • Understand clinic issues and independently provide solutions or collaborate with the programming team.
  • Support the EMEA sales team with customer demonstrations and onboarding training.
  • Proactively contact customers to gather feedback and share product updates.
  • Host webinars addressing clinic questions and highlighting software features.
  • Create training materials for clinic use.
  • Collaborate with clinics on research projects and recruit reference sites.
  • Attend congresses and on-site meetings with clinicians.
  • Travel up to 15%.

Requirements

  • At least 2 years of clinical treatment-planning experience; 5 years preferred.
  • Strong knowledge of treatment planning and Radiation Oncology clinical workflows.
  • Strong critical-thinking, organizational, multitasking, and independent-work skills.
  • Exceptional presentation and written and verbal communication skills.
  • Fluent written and spoken English, plus Italian and/or German.
  • Teaching experience in treatment planning preferred.
  • Customer success experience preferred.
  • French or Spanish fluency preferred.
  • Positive, adaptable, compassionate, and receptive to feedback.

Benefits

  • Fully remote work environment with virtual events and annual retreats.
  • Competitive compensation and locally compliant benefits for global employees.
  • Health coverage beginning on the first day for US employees, with employer premium contributions.
  • 401(k) with immediately vested employer match for US employees.
  • Self-managed PTO and 10 paid holidays.
  • Professional membership reimbursement, conference attendance, and continued learning opportunities.
  • Monthly internet stipend, company laptop, and home-office setup stipend for US employees.

Interested in this position?

Apply directly on the company website

Apply Now

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