RemoteLeaf Logo
Log in Sign up

Virtual Administrative Support Specialist

5 months, 3 weeks ago
South Africa
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
QuickTeam

QuickTeam

QuickTeam Solutions is a leading provider of virtual employees for businesses of all sizes. Our highly trained virtual employees help companies save time and money by offering a wide range of services such as support agents, virtual assistants, project...

Professional Services
1-10
Founded 2022
View All Jobs 25

Description

  • Respond to customer inquiries by email, chat, and phone in a timely and professional manner.
  • Troubleshoot basic technical issues and provide clear step-by-step solutions.
  • Escalate complex customer concerns to the appropriate team when needed.
  • Manage and maintain calendars accurately and efficiently.
  • Schedule, reschedule, and coordinate meetings across different time zones.
  • Send reminders and keep all stakeholders informed and prepared for scheduled meetings.
  • Coordinate and confirm client and internal appointments, including follow-ups to secure bookings.
  • Maintain organized records of scheduled and completed appointments.
  • Perform general administrative tasks, including documentation and reporting.
  • Support process improvements and workflow organization.

Requirements

  • Minimum of 3+ years of experience in virtual assistance, administrative support, or a related role.
  • Proven experience in customer service and/or technical support.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Proficiency with Google Workspace, Microsoft Office, and CRM systems.
  • Experience with scheduling tools such as Calendly, Google Calendar, or Outlook.
  • Ability to multitask and work independently in a fast-paced environment.
  • Reliable internet connection and a quiet home workspace.
  • Experience working with US-based clients is preferred.
  • Familiarity with helpdesk or ticketing systems such as Zendesk or Freshdesk is preferred.

Benefits

  • Full-time, 40 hours per week.
  • Fully remote, work-from-home position.
  • Salary of ZAR 17,000-20,000 per month, commensurate with skills and experience.
  • Availability aligned with EST business hours.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

A

Virtual Policyholder Support Representative

AO Garcia Agency Insurance

Virtual Consultant who assesses client needs, explains available options, and maintains relationships remotely while managing related administrative tasks.

United States Mid Level Customer Support
CRM
3 hours, 51 minutes ago
A

Part-Time Client Care Specialist - Remote

AO Garcia Agency Insurance

Remote financial-services representative role focused on speaking with warm leads to help families protect their income and future, with structured workdays, training, coaching, and potential advancement into leadership.

United States Part-time Entry Level Customer Support
4 hours, 6 minutes ago
A

Remote Client Support Representative

AO Garcia Agency Insurance

Virtual Consultant role focused on assessing client needs, explaining options, and maintaining ongoing relationships through remote consultations.

United States Mid Level Customer Support
4 hours, 6 minutes ago
A

Remote Client Services Representative | Flexible Schedule

AO Garcia Agency Insurance

Remote financial-services role focused on speaking with warm leads to help families protect their income and future, with structured training and a potential leadership path.

United States Entry Level Customer Support
4 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers