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Client Support Manager

5 days, 6 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 14

Description

  • Support onboarding for new clients, including configuration, training, best practices, and transition to ongoing support.
  • Serve as the primary contact for assigned clients, addressing needs, resolving issues, and advocating for client success.
  • Develop multi-year account strategies and recommend initiatives based on healthcare market dynamics and client needs.
  • Build client relationships to drive satisfaction, retention, and renewals.
  • Monitor account health, engagement, performance, and financial indicators to identify risks and improvement opportunities.
  • Analyze data and prepare insights and reports that demonstrate solution value and inform strategic client discussions.
  • Collect and communicate client feedback to Product, Solutioning, and Engineering teams to support continuous improvement.
  • Deliver training sessions, webinars, and workshops for clients and their partners.
  • Mobilize cross-functional teams to execute client strategies, increase adoption, and achieve client goals.
  • Partner with Sales, Product, Marketing, Client Operations, and Insights teams to align execution and messaging.

Requirements

  • Bachelor’s degree in healthcare, business administration, or a related field.
  • 5–8+ years of client or account management experience in healthcare.
  • Proven experience managing client relationships and delivering high customer satisfaction.
  • Deep understanding of the healthcare industry, particularly health plans and their challenges.
  • Strong communication, presentation, project management, and interpersonal skills.
  • Ability to develop, interpret, and explain financial analyses and savings results.
  • Analytical ability to translate data into actionable insights.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Proficiency with CRM software and client success tools.
  • Authorization to work permanently in the United States without current or future sponsorship.
  • Ability to travel as needed based on client and business demands.

Benefits

  • Competitive base salary and incentive compensation.
  • Health, dental, and vision coverage, plus life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
  • 401(k) with up to a 4% employer match and immediate full vesting.
  • PTO, 7 paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Tuition reimbursement up to $5,250 annually, certification and continuing-education reimbursement, and leadership development.
  • Hybrid flexibility from the Nashville, TN office or remote work anywhere in the United States.
  • Modern workplace amenities, including free snacks and drinks, a 24/7 fitness center with group classes, walking paths, and a game room.

Interested in this position?

Apply directly on the company website

Apply Now

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