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Customer Service Specialist

3 hours, 44 minutes ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Propeller

Propeller

Propeller is a business management consulting firm that specializes in accelerating organizational transformation by providing tailored strategies and hands-on support to help businesses navigate change and achieve sustainable success.

Professional Services
251-1K
Founded 2012
View All Jobs 2

Description

  • Provide timely Tier 1 support for software navigation, troubleshooting, account management, and subscriptions.
  • Triage customer chats and emails, resolve issues directly, or escalate them through established workflows.
  • Document customer interactions and coordinate with internal teams to support seamless resolution.
  • Facilitate communication between customers and the Geospatial Solutions team to accelerate dataset delivery.
  • Perform technical tasks such as stockpile verification, dataset refiltering, stockpile measurement, and GPS corrections retrieval.
  • Maintain low response and resolution times while meeting customer satisfaction and quality standards.
  • Collaborate with Customer Success, Product, and Engineering teams to improve support processes, tools, and systems.
  • Review workflows and recommend improvements to increase support efficiency and capacity.

Requirements

  • 1+ years of experience in customer service or technical support, preferably using chat and email channels.
  • Excellent written and verbal English communication skills.
  • Strong problem-solving, analytical, interpersonal, and decision-making skills.
  • Ability to learn software, hardware applications, and basic technical concepts quickly.
  • Ability to explain complex technical processes in simple terms.
  • Strong multitasking, time management, and attention-to-detail skills.
  • Customer-centric, solutions-oriented approach with a high level of professionalism.
  • Ability to work independently and collaboratively in a fast-paced remote environment.
  • Availability to work a rotating roster supporting customers across more than 100 countries.
  • Knowledge of geospatial hardware, remote sensing, drone surveying, or photogrammetry is beneficial.

Benefits

  • HMO Gold medical insurance.
  • Paid vacation and sick leave.
  • Paid parental leave.
  • Annual professional development budget and leave.
  • Mentorship program.
  • Work-from-home equipment and monthly WFH allowance.
  • Employee share options.

Interested in this position?

Apply directly on the company website

Apply Now

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