Customer Support Specialist 1 - Gaidge - GCM

48 minutes ago
Full-time
Junior
Customer and Technical Support
PracticeTek

PracticeTek

PracticeTek is an innovative software and services company empowering healthcare clinics in the retail healthcare market with solutions that enhance patient experiences and streamline clinic operations.

Health Care Providers & Services
51-250
Founded 2020

Description

  • Deliver responsive, professional customer support through phone, email, and web-based channels.
  • Research, troubleshoot, and resolve software and workflow issues, including complex multi-step problems.
  • Document support cases, findings, and resolutions accurately in the ticketing system.
  • Provide workflow guidance, product best practices, and recommendations that improve client adoption.
  • Collaborate with internal teams to identify customer trends, recurring issues, and product feedback.
  • Meet service expectations for response and resolution times while maintaining strong customer satisfaction.
  • Resolve issues on first contact whenever possible and provide guidance that improves user confidence and engagement.

Requirements

  • At least 2 years of experience in an orthodontic practice, such as financial coordinator, treatment coordinator, practice manager, or operations roles.
  • Equivalent experience providing technical or software support within the orthodontic industry is acceptable.
  • At least 1 year of experience using an integration partner system such as Tops, Cloud9, Dolphin, OrthoTrac, or Edge Cloud.
  • Strong troubleshooting, research, and complex problem-solving abilities.
  • Excellent verbal and written communication skills for supporting clients and internal teams.
  • Ability to manage multiple priorities, stay organized, and document cases thoroughly.
  • Ability to work proactively in a fast-paced environment.

Benefits

  • Salary range of $50,000–$60,000.
  • Comprehensive health, dental, and vision coverage.
  • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
  • Flexible paid time off, sick time, and 10 company-paid holidays.
  • 401(k) plan with company match.
  • Remote work available; hybrid work in Las Vegas, Green Bay, or San Diego with three office days per week.
  • Potential eligibility for bonuses or equity, as applicable.

Interested in this position?

Apply directly on the company website

Apply Now

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