VP of Product

2 hours, 16 minutes ago
Portless

Portless

Portless is a direct fulfillment platform and third-party logistics (3PL) provider based in Shenzhen, China. It specializes in helping eCommerce brands ship orders directly from Asian manufacturing hubs to customers worldwide. By operating a 170,000 sq. ft. fulfillment center near factories, Portless significantly reduces lead times to as little as 5-6 days, offering a domestic-like experience for international shipments. The company provides a range of services, including direct fulfillment with local packaging and custom branding, and delivers to over 55 countries using domestic last-mile carriers. Portless integrates seamlessly with eCommerce platforms like Shopify and WooCommerce, and offers features such as tariff deferment guidance and high pick-and-pack accuracy. With no minimum order requirements, Portless supports brands in scaling efficiently by fulfilling actual demand post-production. The company has shipped 2.9 million packages globally and is recognized for its innovative approach to logistics, helping midmarket DTC brands expand internationally.

logistics & supply chain
11-50
$18M raised

Description

  • Define and own the multi-year product roadmap aligned to company strategy and merchant needs.
  • Build a frictionless merchant experience across contract, integration, inbounding, fulfillment, tracking, and exception handling.
  • Lead and grow the Product and Design team.
  • Partner with Engineering, Operations, Customer Support, and Sales/Partnerships to execute cross-functionally.
  • Create scalable product processes for requirements, prioritization, discovery loops, beta programs, and feedback systems.
  • Own the merchant journey end-to-end, including onboarding, integrations, workflows, and visibility.
  • Develop merchant dashboards, exception workflows, and proactive visibility tools.
  • Build and refine internal tools for Operations, CX, and Partner teams.
  • Drive automation in exception handling, carrier selection, tracking, and compliance.
  • Establish metrics and KPIs for reliability, customer experience, operational efficiency, and product adoption.

Requirements

  • 7–10+ years of product leadership experience.
  • At least 3+ years in tech-enabled operations, logistics, or marketplace environments.
  • Experience building products that coordinate humans, software, and physical-world processes.
  • Experience delivering highly reliable, SLA-based, multi-step workflows.
  • Demonstrated success working with customers who have high expectations, complex integrations, and real-money consequences.
  • Strong systems-thinking ability with comfort mapping 10+ interconnected subsystems.
  • Exceptional communication skills to influence engineering, operations, commercial teams, and executive stakeholders.
  • Deep obsession with customer experience, from product detail to warehouse operational constraints.
  • Experience with eCommerce, fulfillment, or supply chain is preferred.
  • Experience with Shopify, ERPs, or logistics APIs is preferred.
  • Experience scaling product teams from 0→1 or 1→many is preferred.
  • Global or cross-border logistics exposure is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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