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Sr. Director, Design & User Experience

3 weeks, 2 days ago
United States
Full-time
Lead
Design Lead
Product Management
UX Design
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 61

Description

  • Oversee and evolve user experience and product content guidelines, including AI-enabled interactions.
  • Lead initiatives to improve UX quality and support AI transformation, defining and tracking success metrics.
  • Standardize interaction patterns, content design practices, and adoption of the internal design system across products and teams.
  • Partner with Product and Engineering executive leadership on strategy, progress, and risk mitigation.
  • Collaborate with Product, Escalations, and Customer Success teams to identify user pain points and turn them into experience improvements.
  • Embed UX and content design early in product discovery, planning, and decision-making.
  • Clarify decision rights and ownership between Product and UX to support efficient decision-making.
  • Establish accountability models and scalable design governance practices to reduce ambiguity and rework.
  • Build, lead, and develop teams across UX design, content design, and user research, including coaching managers and senior individual contributors.
  • Create operating rhythms, measurable goals, and performance expectations aligned with organizational standards.
  • Foster a culture of excellence, clarity, continuous learning, and strong execution across distributed teams.
  • Enable adoption of AI-supported workflows, tools, and design practices to improve productivity and delivery speed.
  • Drive measurable improvements in product adoption, usability, accessibility, and customer satisfaction.

Requirements

  • 10+ years of experience in UX, content design, or product design within complex B2B technology environments.
  • 5+ years leading multi-disciplinary design and research organizations at scale.
  • Bachelor’s degree in UX, Design, Information Technology, or a related field.
  • Proven experience operating at the executive level within Product and Engineering organizations and influencing strategy.
  • Deep experience scaling UX across large, multi-product platforms and developing design leaders, managers, and principal-level talent.
  • Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and customer-facing teams.
  • Strong understanding of user-centered design principles, accessibility, and content clarity in regulated or high-complexity domains.
  • Experience integrating AI and emerging technologies into user experiences and team workflows.
  • Master’s degree in UX, Design, Information Technology, or a related field is preferred.
  • Remote role with expected travel to the Mississauga and/or Salt Lake City office for onboarding, team events, and semi-annual and annual meetings.

Benefits

  • US base salary range of $255,700 - $284,100 plus bonus and benefits.
  • Benefits starting from Day 1.
  • Retirement Plan Matching (RRSP & 401K).
  • Flexible Paid Time Off.
  • Lifestyle/Wellness Spending Account.
  • Parental & Caregiver Leaves.
  • Fertility & Adoption Support.
  • Continuous Development Support Program.
  • Employee Assistance Program.
  • Learning Programs & Resources.
  • Employee Recognition and more.

Interested in this position?

Apply directly on the company website

Apply Now

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