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Principal Software Engineer (AI) (CAD)

1 hour, 52 minutes ago
Canada
Full-time
Lead
AI Engineer
Software Development
HIPAA Python
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 46

Description

  • Lead the reference architecture for AI and agentic systems across key product domains.
  • Design and deliver production-ready AI systems that are reliable, scalable, observable, performant, and cost-efficient.
  • Build platform-level AI and data components such as model brokers, multi-model routing, orchestration services, experimentation frameworks, and telemetry tooling.
  • Design end-to-end AI data pipelines, including document ingestion, OCR, NER, preprocessing, chunking, embeddings, vector stores, and hybrid search.
  • Define and implement offline and online evaluation approaches for quality, latency, safety, and cost.
  • Partner with Product, Engineering, Architecture, Advanced Technology, SaaS Operations, and data/analytics teams to shape AI opportunities and business outcomes.
  • Guide teams from problem framing through prototyping and into scalable AI-enabled solutions.
  • Ensure strong observability, logging, alerting, incident response, rollout, rollback, and performance testing practices.
  • Embed responsible AI, security-by-design, RBAC, audit logging, privacy controls, and healthcare regulatory alignment into solutions.
  • Mentor and coach engineers while driving adoption of shared AI and data best practices.

Requirements

  • Proven experience leading and delivering production AI systems across multiple engineering teams.
  • Strong AI engineering background with a data-first mindset and experience with large-scale data pipelines and analytics-driven evaluation.
  • Hands-on experience building with modern AI/agent frameworks such as LangChain, LangGraph, AutoGen, CrewAI, LlamaIndex, or equivalent.
  • Deep understanding of RAG and agentic architectures, including embeddings, vector databases, evaluation harnesses, and cost/latency tradeoffs.
  • Experience designing or contributing to offline and online evaluation methodologies tied to product metrics and business outcomes.
  • Experience implementing security-by-design and responsible AI practices in regulated or enterprise SaaS environments.
  • Preferred experience deploying AI systems in healthcare or other regulated industries, such as HIPAA-aligned environments.
  • Preferred familiarity with model serving infrastructure, model broker patterns, and multi-model routing for performance and cost optimization.
  • Preferred experience partnering closely with Product Management to identify and deliver AI-enabled product capabilities.
  • Master’s degree in Artificial Intelligence, Computer Science, or a related field, or equivalent practical experience.

Benefits

  • Benefits starting from Day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program.
  • Employee Assistance Program.
  • Allyship and inclusion communities.
  • Employee recognition and more.

Interested in this position?

Apply directly on the company website

Apply Now

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