Senior Developer Relations Engineer - Customer Growth and Experience

1 hour, 57 minutes ago
Full-time
Senior
Software Development
Plaid

Plaid

Plaid is a data network that enables companies to create fintech solutions by securely connecting users' financial data to apps and services. With a focus on payments, fraud prevention, personal finance insights, credit underwriting, and open finance, ...

Diversified Financial Services
1K-5K
Founded 2013
$734M raised

Description

  • Create and continuously improve developer documentation for Plaid’s APIs, including new content and updates to existing materials.
  • Distill complex technical topics into clear, accurate explanations for a broad developer audience.
  • Design and build sample applications, demos, and tutorial videos that showcase integration best practices and product value.
  • Maintain and improve developer-facing assets such as the Postman collection and documentation website.
  • Serve as the developer advocate by translating community feedback and developer needs into actionable product and documentation insights.
  • Collaborate cross-functionally with Product, Engineering, Design, and Marketing to improve developer onboarding and activation at scale.

Requirements

  • 5+ years of experience in Developer Relations, Developer Advocacy, or a combination of 2+ years in Developer Relations and 3+ years in related technical roles such as Software Engineering, Solutions Engineering, Implementation, or Sales Engineering.
  • Ability to write clear, idiomatic code in at least one widely used backend language and one frontend language.
  • Experience building sample applications and technical demos.
  • Experience writing high-quality developer documentation from scratch and identifying gaps in existing documentation.
  • Ability to quickly learn and clearly explain new technologies and concepts.
  • Strong developer empathy and the ability to understand and communicate what matters most to developers.
  • Ability to thoughtfully leverage generative AI to accelerate work while maintaining a high standard of quality in external-facing content.
  • Familiarity with OpenAPI (nice to have).
  • Experience with web or mobile development (nice to have).
  • Experience working on B2B APIs or building/growing developer communities around B2B APIs (nice to have).
  • Strong presentation skills (nice to have).
  • Experience creating technical content across formats such as slide decks, diagrams, web apps, or video (nice to have).

Benefits

  • $124,800 - $232,800 target base salary, varying by geographic zone.
  • Equity and benefits in addition to base salary.
  • Remote full-time role with location options across the United States, including San Francisco, New York, and Seattle.
  • Commitment to diversity, inclusion, and equal opportunity employment.
  • Reasonable accommodations provided for candidates with disabilities during the recruiting process.

Interested in this position?

Apply directly on the company website

Apply Now

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