Member Support Specialist

5 days, 10 hours ago
Full-time
Junior
Customer and Technical Support
PDI Technologies,

PDI Technologies,

PDI Technologies helps fuel and convenience businesses increase productivity, profitability, loyalty, and security by Connecting Convenience. PDI Technologies resides at the intersection of productivity and sales growth, delivering powerful solutions t...

Gas Utilities
1001-5000
Founded 1983
$7M raised

Description

  • Respond to member inquiries professionally to build positive relationships and support long-term membership.
  • Monitor the email queue and resolve member questions and issues promptly.
  • Follow up on member inquiries with appropriate, timely actions.
  • Apply payment and loyalty program knowledge to support members effectively.
  • Support short-term projects and customized assistance for new programs.
  • Stay current on product knowledge, program updates, and company policy changes.
  • Handle confidential customer information with integrity and discretion.
  • Track systemic issues, report trends to management, and provide insights.
  • Participate in training and collaborate with internal teams in a fast-paced environment.

Requirements

  • High school diploma or GED required.
  • 1–2 years of helpdesk or call center experience preferred; customer service experience is a plus.
  • Excellent written and verbal communication skills.
  • Ability to remain professional, courteous, empathetic, and customer-focused in all interactions.
  • Strong problem-solving, analytical, organizational, and prioritization skills.
  • Ability to work independently and collaboratively across teams.
  • High level of integrity and discretion when handling confidential customer information.
  • Technical literacy, proficiency with Microsoft Office, and typing speed of at least 40 WPM.
  • Willingness to learn quickly and adapt to changing information and priorities.
  • Availability to work Monday through Friday, 9:00 AM–6:00 PM Central Time, with flexibility for other shifts as business needs arise.

Benefits

  • Competitive salary and market-competitive benefits.
  • Quarterly perks program.
  • Ample paid time off and support for work-life balance.
  • Hybrid work arrangements where appropriate.
  • Continuous learning, professional certification, and leadership development opportunities.
  • Supportive, diverse, and inclusive global work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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