Operations Specialist

1 hour, 23 minutes ago
Full-time
Junior
Operations
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Own and manage the end-to-end shift fulfillment process for client requests.
  • Respond quickly to new shift requests and secure timely coverage.
  • Assign professionals to shifts and confirm availability and attendance.
  • Onboard and activate professionals on the HireApp platform.
  • Maintain consistent communication with professionals to support engagement and reliability.
  • Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows.
  • Handle last-minute changes, cancellations, emergencies, and replacement coordination in real time.
  • Communicate with clients and on-site managers to resolve operational issues.
  • Keep internal systems, trackers, and documentation accurate and up to date.
  • Identify recurring issues and recommend process improvements to increase efficiency.

Requirements

  • 2+ years of experience in operations, staffing, or workforce coordination roles.
  • Fluency in English, both spoken and written, with a neutral or modest accent.
  • Strong communication and stakeholder management skills.
  • Exceptional organizational and time-management abilities.
  • Proficiency using digital platforms, internal systems, and operational tools.
  • Reliable computer setup and stable internet connection.
  • Experience working in staffing platforms, marketplaces, or high-growth startups is preferred.
  • Background in shift-based or on-demand workforce environments is preferred.
  • Experience monitoring attendance, clock-ins, and operational KPIs is preferred.
  • Ability to suggest and implement process improvements is preferred.

Interested in this position?

Apply directly on the company website

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