Customer Service Supervisor

3 hours, 49 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead, coach, and support a two-person customer service team.
  • Review customer interactions, provide feedback, and delegate daily priorities.
  • Handle customer and lead inquiries by phone and email, including product-related questions.
  • Convert inquiries into quotes and sales opportunities while completing required paperwork.
  • Support customers throughout the sales process.
  • Coordinate shipping and delivery needs and resolve related issues.
  • Manage day-to-day customer operations and collaborate with company leadership.
  • Identify process improvements, solve problems, and contribute to company growth.

Requirements

  • Strong customer service and communication skills.
  • Comfort working remotely and independently during U.S. business hours.
  • Willingness to spend up to half the workday communicating by phone.
  • Self-motivated, detail-oriented, resourceful, and proactive.
  • Ability to manage multiple priorities effectively.
  • Experience in sales, customer support, and small-team management preferred.
  • Familiarity with Google Workspace and Microsoft Office preferred.
  • Familiarity with public safety training or firearms industry products preferred but not required.
  • No formal education or specific experience requirements.

Benefits

  • Full-time remote position.
  • Autonomous, startup-like work environment.
  • Opportunity to coach and develop a small team.
  • Opportunity to contribute ideas and improve operations in a growing company.

Interested in this position?

Apply directly on the company website

Apply Now

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