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Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)

22 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
HIPAA
Apply Now
Pair Team

Pair Team

Pair Team connects underserved communities to high quality care through tech-enabled care teams, addressing social barriers and improving wellbeing with a community-led, virtual care model.

Diversified Consumer Services
11-50
Founded 2019
$19M raised
View All Jobs 6

Description

  • Identify, outreach to, engage, and enroll eligible individuals through phone, text, email, and in-person visits.
  • Build trust with members through empathetic, relationship-based communication and repeated follow-up when needed.
  • Educate partners about Pair Team’s services and connect eligible members to the Enhanced Care Management program.
  • Explain the services and benefits of Enhanced Care Management to hesitant or distrustful members.
  • Coordinate timely communication across internal teams, clinics, community-based organizations, and health system partners.
  • Manage the end-to-end enrollment funnel and support members through each stage of the process.
  • Track and share updates on enrollment progress, including delays and blockers.
  • Meet key enrollment metrics and performance expectations.
  • Use internal and external technology tools required for the role.

Requirements

  • Must be physically located in the United States.
  • Must have a quiet, HIPAA-compliant, internet-connected workspace for virtual operations.
  • 1+ year of experience in a metric-driven or quota-driven environment.
  • Bilingual in English and Spanish, with excellent reading, writing, speaking, and listening skills in both languages.
  • Strong technical skills and comfort using multiple technology platforms.
  • Valid driver’s license and auto liability insurance.
  • Dedicated to working within and improving the community you are part of.
  • Results-driven with a proven track record of exceeding performance indicators.
  • Preferred: experience with high-volume outreach and engagement campaigns.
  • Preferred: strong listening skills and ability to read nuanced social cues in conversations.
  • Preferred: reliability and comfort working in an ever-changing environment.

Benefits

  • $23–$25 per hour salary.
  • Comprehensive health, vision, and dental insurance.
  • Employer-sponsored 401(k) plan.
  • Flexible vacation policy.
  • Company-provided equipment, including laptop and monitor.
  • $100 monthly work-from-home stipend.
  • Mileage and gas reimbursement for on-site days.
  • Opportunity for rapid career progression and personal growth.

Interested in this position?

Apply directly on the company website

Apply Now

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