RemoteLeaf Logo
Log in Sign up

Host Support Advocate

1 month ago
United States
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised
View All Jobs

Description

  • Gather, assess, and reconcile information from multiple parties to investigate complex host and member situations.
  • Serve as a knowledgeable and trusted point of contact for hosts on policies, financial questions, and operational challenges.
  • Evaluate nuanced scenarios and recommend fair, policy-aligned resolutions instead of one-size-fits-all answers.
  • Apply and clearly explain PadSplit policies, communicating both the “what” and the “why.”
  • Manage emotionally charged conversations using empathy, composure, and direct communication to de-escalate conflicts.
  • Coordinate with cross-functional teams (product, operations, compliance, payments) to resolve multi-team issues.
  • Identify patterns and trends in host concerns and share insights to inform process, policy, or product improvements.
  • Set and maintain expectations with internal and external stakeholders, documenting outcomes and following through on resolutions.

Requirements

  • Experience in Customer Success, Client Services, Project Management, or a related client-facing field.
  • Proven ability to analyze incomplete or conflicting information and make sound, defensible decisions.
  • Investigative mindset with comfort digging into details, validating multiple perspectives, and asking the right questions.
  • Emotional resilience and capacity to remain composed when handling frustration or escalations.
  • Skill in balancing empathy with clarity when delivering difficult or unpopular outcomes.
  • Proven success working in ambiguous situations without clear precedents while staying aligned with company principles and policies.
  • Strong written and verbal communication tailored to diverse audiences and situations.
  • High attention to accuracy, documentation, and follow-through in high-stakes support scenarios.
  • Authorization to work in the United States (PadSplit participates in E-Verify; visa sponsorship is not available).

Benefits

  • Fully remote role.
  • Competitive salary with equity incentive plan (range $55,000–$60,000 per year).
  • National medical, dental, and vision healthcare plans.
  • Company-provided life insurance and optional accidental insurance, FSA, and DCFSA benefits.
  • Unlimited paid time off policy plus eleven company-observed holidays.
  • 401(k) plan.
  • Twelve weeks of paid parental leave for both birth and non-birth parents.
  • Opportunity to work on PadSplit’s mission to address the affordable housing crisis.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Airbnb

Specialist, Premium Support (German)

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a CS Specialist, Premium Support (remote, based in Ireland) to provide end-to-end, high-touch customer support for key community members—ensuring complete resolutions and strengthening relationships across high-value segments.

Ireland Full-time Mid Level Customer Support
$43k-$52k
macOS
1 month ago
TWO95 International

Mandarin Interpreter (WFH)-S

TWO95 International 51-250 Internet Software & Services

Mandarin Interpreter (English–Mandarin) — fully remote, Malaysia-based 12-month renewable contract providing real-time phone interpretation across customer service, healthcare, government, travel and emergency services during night-shift rotating schedules.

Malaysia Contract Junior Customer Support
$14k-$14k
Android iOS
1 month ago
Roamly

Insurance Service Agent (Remote US)

Roamly 11-50 Diversified Telecommunication Services

Insurance Service Agent at Roamly supporting customers in the RV and mobility marketplace by handling policy servicing, billing and retention to deliver excellent customer experience and inform product and roadmap decisions.

United States Full-time Junior Customer Support
$45k-$51k
1 month ago
TWO95 International

Nepali Language Interpreter- S

TWO95 International 51-250 Internet Software & Services

Nepali Interpreter (English–Nepali) on a remote, night-shift, 12-month renewable contract providing real-time interpretation for live phone interactions across customer service, healthcare, utilities, travel, and emergency situations.

Malaysia Contract Mid Level Customer Support
$13k-$14k
1 month ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers