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Enterprise Customer Success Manager

3 hours, 13 minutes ago
United States, Canada, United Kingdom, Denmark, Estonia, France, Ireland, Netherlands, Portugal, Sweden, Switzerland
Full-time
Senior
Customer Success Manager
Customer and Technical Support
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Overstory

Overstory

Overstory uses AI and satellite imagery to prevent wildfires and power outages by analyzing vegetation for electric utilities.

Utilities
11-50
Founded 2018
$25M raised
View All Jobs 11

Description

  • Manage 1-3 strategic California accounts as the primary point of contact and trusted advisor.
  • Build and deepen relationships with key customer stakeholders while understanding evolving business needs.
  • Coordinate with technical teams to plan and deliver work on time and at a high level of quality throughout the delivery season.
  • Lead change management and drive product adoption within large customer organizations.
  • Help customers embed Overstory into their workflows and build internal champions.
  • Partner with the product team to share customer insights and influence the product roadmap.
  • Identify and execute expansion opportunities, including upsells and new product adoption.
  • Drive customer retention, conversion, and growth through commercial account management.

Requirements

  • 5+ years of experience in a customer-facing role managing complex projects end to end.
  • Experience working with California-based utilities.
  • Demonstrated success driving measurable outcomes in the utility sector.
  • Experience leading change management in large, complex utility organizations.
  • Commercial experience in customer success, consulting, or a similar role that contributed to business growth.
  • Strong ability to communicate with both technical and non-technical stakeholders.
  • Strong project management and organizational skills, including managing multiple projects at once.
  • Ability to build buy-in across stakeholders and turn new technology or processes into lasting adoption.
  • Must be based in or able to work in the San Francisco Bay Area / PST.
  • Experience with upsells, retention, and account growth is preferred.

Benefits

  • Competitive salary with equity.
  • Flexible working environment with significant autonomy.
  • Remote working budget.
  • Educational budget and time to develop new skills.
  • Opportunity to do mission-driven work focused on reducing wildfires and supporting climate resilience.
  • Collaborative, inclusive team culture with openness, tolerance, and respect.
  • Option for occasional in-person collaboration and an annual team gathering.

Interested in this position?

Apply directly on the company website

Apply Now

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