IT Level 2 Support Engineer for Managed Services Provider (MSP). (Remote)

1 month ago
Full-time
Mid Level
DevOps and Infrastructure
Outsourcing Staffing Advantage

Outsourcing Staffing Advantage

Outsourcing Staffing Advantage specializes in providing expert business process outsourcing services, focusing on delivering skilled workers for customer support and back office staffing solutions to enhance operational efficiency and precision.

IT Services

Description

  • Provide enterprise-level IT support and solutions for SMB customers under a flat-rate managed services model.
  • Troubleshoot and resolve complicated technical issues across servers, firewalls, networking, and cloud services.
  • Administer and maintain cloud technologies including O365, Azure, Exchange, SharePoint, and Intune.
  • Develop and maintain PowerShell scripts and other automation to support operational tasks.
  • Research, evaluate, and propose new technologies and solutions to improve client environments.
  • Document service calls, create and maintain checklists, and produce network/architecture diagrams.
  • Work effectively under stress and deadline pressure to meet client SLAs.
  • Communicate and coordinate technical information across team members, internal departments, and external stakeholders.
  • Follow and improve documented processes as a process-driven team player.

Requirements

  • 3+ years of advanced IT support experience in a Managed Services Provider (MSP) environment.
  • Experience working for an enterprise-level MSP with practices and solutions for small and medium businesses (SMBs).
  • Excellent English verbal, interpersonal, and written communication skills (C1/Advanced).
  • Proficient in PowerShell and scripting for automation and troubleshooting.
  • Advanced knowledge of servers, firewalls, and networking concepts and technologies.
  • Advanced experience with cloud technologies: Office 365, Azure, Exchange, SharePoint, and Intune.
  • Strong organizational skills, consistency, and a process-driven approach.
  • Ability to work under stress and meet deadlines while managing multiple tasks.
  • Ability to properly document work, create and maintain checklists, and produce technical diagrams.

Benefits

  • Competitive salary
  • Weekly payments
  • Weekly performance-based incentives
  • Weekends off
  • Opportunity to work on diverse and exciting projects
  • Supportive and collaborative work environment
  • Growth and career development opportunities

Interested in this position?

Apply directly on the company website

Apply Now

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